topic Re: EE sending me a new SIM? Scam? in Security

EE sending me a new SIM? Scam?

Donhay — Wed, 11 Dec 2024 11:33:31 GMT

Just had a call claiming to be from EE. Said due to “recent merger” I would receive new SIM in next few days but would retain existing number and nothing else would change.
Then started asking for ID confirmation.
Didn’t feel right so ended the call.
Anyone else had this?

Number calling was 0203 885 1875

Re: EE sending me a new SIM? Scam?

Michael_D — Wed, 11 Dec 2024 13:43:39 GMT

Hi @Donhay

Welcome to the community.

This does sound a little suspicious as we would not usually call you to say we'd need to change the SIM and would only offer a change of SIM if there was a problem with the current one, or you had just upgraded.

I've had a look at the number for our Direct Partners and the numbers that EE would call from and the number that has called you is not listed.

You can report the call as a scam call on our Report a scam or nuisance call page.

It may also be worth speaking to our customer service guides, so they can bring up your account and make sure there has been no suspicious activity.

Michael

Re: EE sending me a new SIM? Scam?

GHTubthumper — Tue, 11 Feb 2025 12:09:04 GMT

Just had the same from 020 8058 3566. They said they had all my details and needed me to verify my e-mail address. Proposed they just send the e-mail and at that point she had to put me on hold. I disconnected then. If EE need to send me an e-mail, I'm sure they would.

Re: EE sending me a new SIM? Scam?

GHTubthumper — Tue, 11 Feb 2025 12:16:03 GMT

If someone could explain what a valid comment is on the "report a scam or nuisance call", that would be cool since it's acting like a firewall and stops you reporting - specifically since it doesn't identify what's wrong. Also the phone number I tried to report 020805803566 isn't seen as a phone number, I have to remove the leading zero for that to work.

Re: EE sending me a new SIM? Scam?

Lesley_W — Tue, 11 Feb 2025 14:39:30 GMT

Hi @GHTubthumper

Welcome to our community.

I'm sorry you are having trouble with the form, are you able to try replacing the 0 with a + instead?

The comments section is a maximum of 500 characters, have you kept within that range?

Lesley

Re: EE sending me a new SIM? Scam?

GHTubthumper — Tue, 11 Feb 2025 14:41:02 GMT

Removing the zero worked, I had only written 3 lines in the comment box so
wasn't over the limit.

Re: EE sending me a new SIM? Scam?

Lesley_W — Tue, 11 Feb 2025 15:45:10 GMT

Thanks for checking that @GHTubthumper

I'll feedback the issue with the number. When submitting, it should have a red box at the top of the page advising of any info needing correct, is anything popping up there?

Lesley

Re: EE sending me a new SIM? Scam?

UserSP — Tue, 11 Feb 2025 21:04:39 GMT

I had the exact same thing happen to me today. It’s a total scam asking for my security questions to my account.
The number was 01438 582614. Beware!

Re: EE sending me a new SIM? Scam?

Issie777 — Thu, 15 May 2025 13:19:48 GMT

I am here to check the same. Just had a call telling me EE was updating their tech and sending me a new sim card. She asked me for my current email- I said NO!

She said (Indian accent) 'Ma'am its quite safe everything is recorded'- told her what the hell has that to do with anything-recorded by whom- that doesn't make it safer!

Anyway - hung up on her.

Number: 020 3518 9523 it says 'London' but could be anywhere.

Re: EE sending me a new SIM? Scam?

Ali_A — Thu, 15 May 2025 15:06:10 GMT

Hi @Issie777

You can report the call to be investigated at Report a scam call | Help
Alternatively, text CALL followed by the number that called you, to 7726 .

Thanks

Ali

Re: EE sending me a new SIM? Scam?

ritomitra — Sun, 02 Nov 2025 08:46:14 GMT

Just had a similar call yesterday from the number 01223 380666 saying due to the recent merger between EE and BT there have been numerous complaints about poor signal and data; they would like to upgrade the sim.

Re: EE sending me a new SIM? Scam?

BillericayDicky — Tue, 04 Nov 2025 11:23:28 GMT

I’ve just had a call from the same number, I didn’t answer, but recent posts on ‘Who Called Me’ made me suspicious too.

Re: EE sending me a new SIM? Scam?

Ali_A — Tue, 04 Nov 2025 15:17:40 GMT

Hi @BillericayDicky

Welcome to the EE Community

Please report the call to be investigated at Report a scam call | Help

Ali

Re: EE sending me a new SIM? Scam?

rwoolsgrove — Sun, 09 Nov 2025 15:49:54 GMT

This is a scam. The woman I spoke with was very convincing. I actually thought I was being pedantic asking her to prove she was ee.

When I called ee is surprised to find it was fraudulent. Luckily I didn't proceed but I might well have.

Re: EE sending me a new SIM? Scam?

June26 — Tue, 24 Mar 2026 15:45:31 GMT

I had a call just now, woman with foreign accent same story about EE and BT merger and new sim card sent out, then asked for my email address I said you should have my address the mumbled an address I said yes that right shen then asked me to spell it. I then hung up

Re: EE sending me a new SIM? Scam?

Peter_W — Tue, 24 Mar 2026 17:18:18 GMT

Welcome to the Community, @June26.

Thanks for taking the time to share your experience with this, too!

Whilst some customers with older SIMs from will need replacements in order to benefit from 5G+, we're not proactively ringing people about this, and it's not anything to do with BT.

Just to be safe it's always best not to share anything at all in the way of details, and if you're the slightest bit of suspicious, end the call and ring back via the details on our website.

Don't forget to report this as a scam call if you haven't already, too 😊

Peter