topic Re: Password changed by someone else in Security

Password changed by someone else

Derekmac — Sat, 07 Dec 2024 22:51:19 GMT

Hi I have just received an email my password has changed. I have now changed it again. I cannot contact ee.

Re: Password changed by someone else

Northerner — Sun, 08 Dec 2024 09:14:07 GMT

Have you tried logging into your account (not via the link in the email), if you have changed this then again do not use the link i n the email. Also set up the 2 stage authentication.

The email sounds like a phishing email.

https://ee.co.uk/help/cyber-security/getting-started/avoid-and-prevent-scams

Thanks

Re: Password changed by someone else

Michael_D — Sun, 08 Dec 2024 09:53:27 GMT

Hi @Derekmac

Welcome to the community.

I can understand your concern with an email like this.

As @Northerner mentioned, it could be a phishing email.

What email address did the email come from? Can you send over a screenshot of the email, blocking out any personal details like your email, full name and account number?

Michael