topic Re: Identity clonning in Security

Identity clonning

Kjm1964 — Wed, 27 Nov 2024 10:53:37 GMT

Just received in post 3 pay as you sims, not in my surname but very similar? What should I do - tried contacting EE and over one hour wait.

my bank account last week had money taken out Nike UK 2 very large transactions and bank gave back funds.

Re: Identity clonning

Leanne_T — Wed, 27 Nov 2024 12:48:47 GMT

Hi there @Kjm1964

I am sorry you have had this happen with your bank and you have received the SIM cards to your address.

Could anyone else in the house have ordered the pay as you go SIM cards?

Have you received any emails for an order that has been placed?

Please let us know how you get on.

Leanne.

Re: Identity clonning

Kjm1964 — Wed, 27 Nov 2024 13:55:51 GMT

No one else in my home, ordered three pay as you go SIM cards, also first name’s no connection: Sid, Hob and just letter I and the surname was spell with first letter incorrectly.

Surely EE should KYC check names and address's are valid.

Reported to EE and they are kindly investigating, also logged with Action Fraud.

Re: Identity clonning

Leanne_T — Wed, 27 Nov 2024 14:00:04 GMT

Thanks for reporting this to us and Action Fraud @Kjm1964

Our Online Security: Fighting Fraud Help page has more details on staying safe.

Take care.

Leanne.