topic Content Lock Removal - PAYG in Security

Content Lock Removal - PAYG

Pelontrix — Fri, 28 Feb 2025 11:23:40 GMT

Looking to remove content lock so I can access a game.

On PAYG, though I do have a subscription pack. Can't stand contracts, but I've had this SIM for at least 5 years, so it's most likely outdated.

Also friggin hate using this site. Bloody hell, trying to get an unlimited data addon is like having wisdom teeth through, except at least I had Oragel to numb the wisdom teeth. EE, I am begging you to hire some autistic rando that likes to design functional sites, because then at least you'd get a working product. (Not intended to insult any randos on this forum that happen to be autistic, I just find that autistic people tend to design decent websites.)

Many thanks.

Re: Content Lock Removal - PAYG

XRaySpeX — Thu, 21 Nov 2024 01:02:10 GMT

@Pelontrix : On PAYG you can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.

Re: Content Lock Removal - PAYG

Pelontrix — Thu, 21 Nov 2024 02:10:41 GMT

Quite frankly, that is phenomenally stupid.

I should not be expected to call EE when they have the functions on the site (or rather, app that works sometimes and takes up space on my phone) to let me remove the content lock but refuse to let me simply because I'm not on some shoddy contract that's explicitly designed to get the most money possible out of me.

I would also prefer not to trust companies with my credit card information. Unfortunately a lot of things are now done by credit card, and I am a paranoid little man due to the Internet of Things.

I possess no photo ID whatsoever. This is a good decision that totally won't bite me in the backside whatsoever. (...I have been asked for ID to buy energy drinks.)

Anyways, it's not particularly your fault, I simply desire for things to be simpler and involve minimal human to human contact because I don't like phone calls in the slightest and would very much prefer email, because then I have a paper trail and it's so much easier to script a nice-sounding response with infinitely less swearwords via email.

...I hope you get a laugh out of my inane ramblings, at the very least.

(Maybe there's some hacker stuff that might let me bypass it but at that point I might as well suck up my monumental discontentment with society and social disadvantages of this current life cycle and just phone the underpaid interns that are on the call centers.)

Re: Content Lock Removal - PAYG

Leanne_T — Fri, 22 Nov 2024 13:03:01 GMT

Hi @Pelontrix

I am sorry you have to call us to get the content lock removed for a pay as you go account.

The team will be happy to help if you can get in touch and make sure this is completed on the call and you will have access to all sites.

Thanks.

Leanne.

Re: Content Lock Removal - PAYG

Nelu2 — Sat, 25 Jan 2025 12:13:08 GMT

I want to remove all content look

Re: Content Lock Removal - PAYG

Lesley_W — Sat, 25 Jan 2025 15:19:01 GMT

Hi @Nelu2

Welcome to our community.

Are you on Pay as you Go or Pay Monthly?

Lesley

Re: Content Lock Removal - PAYG

Litulia14 — Fri, 28 Feb 2025 09:38:50 GMT

Can I remove content lock please

Re: Content Lock Removal - PAYG

Ali_A — Fri, 28 Feb 2025 11:24:16 GMT

Hi @Litulia14

Please go to How To I Turn On/Off Parental controls to change your Content Lock / Parental Controls on Pay monthly (contract) lines.

For Pay as you go (Pre pay) you need to call EE on 150 with a credit card handy to verify your age. Alternatively you can visit any EE store with some photo ID

Ali