topic Sky tv and broad band to EE tv and broad Band in Security

Sky tv and broad band to EE tv and broad Band

Michael10661 — Wed, 13 Nov 2024 13:41:42 GMT

I went to Taunton EE store to swap from SKY Tv and Broad Band the staff no problem we will do it all for you I got a bundle, my problem is they cancelled Broadband, but not the tv, I think the problem is they thought I was on fibre for tv I was not I was on old Sky with a disk so sky Tv wasn’t cancelled they sent me bills for £66snd £108 because it was still live I have just cancelled last Monday but I have the bills which I have payed, and it’s your fault for not telling me and saved me the money, I am 80 and not technically if you do not reply and help me money wise I will contact my solicitor and the papers, your Taunton store didn’t want to know or help me very rude I am a stressed old man.

michael Risebrow

Re: Sky tv and broad band to EE tv and broad Band

XRaySpeX — Wed, 13 Nov 2024 14:21:28 GMT

It's not your TV that would be on fibre but the broadband.

Re: Sky tv and broad band to EE tv and broad Band

Christopher_G — Wed, 13 Nov 2024 14:30:28 GMT

Hi @Michael10661

Welcome to the community.

I'm really sorry to hear of your experience. Have you spoken with our Customer Care team? They'll be able to look into this, find out what has happened and put it right, if there was a mistake.

You can find the contact details on our contact us page.

Chris