topic Strange phonecall in Security

Strange phonecall

EEarerubbish2 — Mon, 04 Nov 2024 14:52:40 GMT

Just received a phone call from this number 01438 989236 claiming to be EE..Wanted to buy me out of my sky contract for broadband promised me unlimited date on my mobile phone (in with EE already for mobile) is this a scam?

Re: Strange phonecall

Linzi_H — Mon, 04 Nov 2024 18:08:49 GMT

Hi @EEarerubbish2

When looking at Phone numbers EE partners will call from help page, this number (01438 989 236) shows as one of our Direct Partners called Step Change.

If you're ever concerned a call may not be genuine, it's always best to double check and contact us directly.

Linzi

Re: Strange phonecall

Leala001 — Wed, 11 Dec 2024 17:11:34 GMT

I had the same call! Trying to buy me out of my Sky contract. I just put the phone down after a while and blocked the number.

Re: Strange phonecall

XMissLX — Fri, 11 Apr 2025 13:08:56 GMT

Step Change is a debt management company. EE should not be passing out customers details to a 3rd partner, regardless of affiliation, without consent from a customer. I just had a call from this company as well, i hung up, clearly i'm not struggling to pay my phone bill so why on earth would you be passing my contact number to them??

Re: Strange phonecall

Katie_B — Fri, 11 Apr 2025 13:38:41 GMT

Hi @XMissLX.

Step Change is not a debt management company.

This is one of our direct partners calling to provide you information on additional products and services.

Information on numbers Step Change will call from can be found on our Direct Partners Help page.

Katie

Re: Strange phonecall

XMissLX — Fri, 11 Apr 2025 14:12:57 GMT

Literaly just spoken to an EE colleague in your Glasgow service centre and explained from looking at this post i had rec'd a call from Step Change, the partner you confirm belongs to the contact number. When i confirmed step chamge are a debt management company the girl i spoke with agreed they were.

I work in finance and we refer people to step change, also if you google them it comes up saying they are a company who support people with finances...

Re: Strange phonecall

Katie_B — Fri, 11 Apr 2025 14:30:58 GMT

Hi @XMissLX.

I have just done a search and can see StepChange is a debt charity which we would also refer customers to so I can see how this has caused some confusion, however our direct partner which is also called Step Change contacts EE customers providing them information on additional products and services nothing regarding debt management.

Our partner Step Change is listed on our Direct Partners page which also provides information that they will only contact customers to discuss additional products and services.

StepChange for debt management is listed on this page HERE.

There seems to be two different companies called Step Change, however spelt differently.

Could I please just check what the caller advised when you answered the call?

Katie

Re: Strange phonecall

lost_soul — Wed, 01 Oct 2025 15:30:56 GMT

I just received a call from this number also.

In the age of phishing and so on, calling someone up and asking them to confirm their name and address out of the blue is probably not the best idea in the world. I have now thoroughly confused them by giving them a fake name and address - he ended up so fed up he hung up.

Oh well

Re: Strange phonecall

Ali_A — Thu, 02 Oct 2025 09:08:59 GMT

Hi @lost_soul

You can check if a call is genuine and from us on our How Do We Contact You page.
Or if the call was from our Direct Partners at Phone numbers EE partners will call from.

If you're concerned about unsolicited contact from other companies, you can visit How to avoid and prevent scams including phishing, vishing and smishing for hints on how to block and prevent these.

You can also report the call to be investigated at Report a scam call | Help

Ali

Re: Strange phonecall

lost_soul — Thu, 02 Oct 2025 10:16:15 GMT

Thanks - but not very practical to do WHILST the phone call is in progress.