topic Re: Scam call in Security

Scam call

StephenK15 — Fri, 25 Oct 2024 12:51:56 GMT

I just had what I think was scam call from 07418 374545 claiming to be EE and offering a 50% discount on my current bill. They wanted me to tell them my most recent bill amount. When I asked them for verification they were indeed EE, they managed to trigger a text message to me from EE which said:

"Hi from EE. Your PIN is XXXX. If you're not currently discussing your account with us, please call 0800 079 8586. Thanks."

I am concerned that this looks a lot like credible verification. How were they able to get EE to text me this message???

Stephen

Re: Scam call

bristolian — Fri, 25 Oct 2024 12:52:46 GMT

EE-CS sometimes use these OTPs as a means of verifying the caller.

If you are concerned that the caller wasn't from EE directly and was trying to gain unauthorised access to your account, I would recommend following the advice in the text message and contacting EE directly on 150.

Re: Scam call

Shun01 — Wed, 30 Oct 2024 15:10:01 GMT

Just had a call from 07418 374627 claiming to be EE. Said they could offer 50% off the bill.
They asked what last month payment amount was and email address.
An email was received with a passcode and within another minute a 2 factor authentication code sent. They asked for these details while staying on the line. Next thing I know get an email saying successfully changed EE ID login.
Immediately hung up and contacted EE and they said it isn’t them - yet the email address it came from looked like EE and even the text message number.

The cheek of the caller - when they couldn’t get through as called back a number of times - they called another number on the account.

EE will never call offering this type of deal and any deals are on their website.
They will never ask for the password details either.

Please be careful - it’s worrying that the vulnerable could easily be targeted.

Re: Scam call

Debbie_G — Wed, 30 Oct 2024 18:16:30 GMT

Hi @Shun01.

Welcome to the community.

Thank you for letting us know.

You can report this number using our Report a scam call form.

You've done the right thing by giving us a call to confirm if this was an EE caller. You can read more about avoiding and preventing scams on our page here Online Security: Avoid and Prevent Scams | EE.

Debbie 🙂

Re: Scam call

Delboy78 — Thu, 31 Oct 2024 10:13:50 GMT

07418 374627 is this an ee number thanks

Re: Scam call

Iaincmac — Thu, 31 Oct 2024 10:21:23 GMT

Just got the same call from the same number today. Asked them to tell me the remaining length of my contract and they were unable to do so. Obviously a scam attempt.

At the end they told me to F**k off. Very unprofessional

Re: Scam call

Shun01 — Thu, 31 Oct 2024 11:56:49 GMT

I tried doing that Debbie but it didn’t like the mobile number that the scammers were calling from despite having no spaces in it 🤔

Will try again

Re: Scam call

Shun01 — Thu, 31 Oct 2024 11:57:21 GMT

But it’s a scam

Re: Scam call

Debbie_G — Thu, 31 Oct 2024 12:30:48 GMT

Thanks for getting back in touch @Shun01.

Could you try the form again and enter the number +447418374627.

Debbie 🙂

Re: Scam call

Turboturnip — Thu, 31 Oct 2024 12:36:45 GMT

Hi there

I've just had an call purporting to be from EE. They've actually call 4 times within 20 mins, each time from a different mobile number:

+447763501242

+447970284474

+447543128873

+447529912008

They offered a 40% reduction on Broadband and also tried to offer a new Samsung mobile contract for £30/mth - unlimited everything! They only have my name and address, no security details.

Tried to ring EE to check the authenticity but was told there over an hour wait to speak to someone. I'm sure this is a scam!

Re: Scam call

Debbie_G — Thu, 31 Oct 2024 12:53:10 GMT

Hi @Delboy78.

Welcome to the community.

This is not a number EE would call you from, you can find a list of our approved partners on our Numbers EE partners will call from Help page.

Debbie 🙂

Re: Scam call

Delboy78 — Thu, 31 Oct 2024 16:13:47 GMT

Thank you for letting me know got a call today and when I typed the number in on google came up saying ee but tried phoning it back and said the number was not recognised

Re: Scam call

Debbie_G — Thu, 31 Oct 2024 17:09:50 GMT

It's no problem @Delboy78.

If you haven't already, I recommend reporting this number using our Report a scam call form. This will be passed on to our partner Hiya, who’ll use it to improve call protection in the future.
You can find more information about avoiding and preventing scams on our Online Security: Avoid and Prevent Scams | EE Help page.

Debbie 🙂

Re: Scam call

Kmans11 — Thu, 31 Oct 2024 18:59:43 GMT

I had exactly the same happen to me today. I said they were frauds annd not calling from EE so then they triggered a text message with a a PIN number and it was actually from EE - the previous real texts from EE were there too. They are very persistent and have called me daily. EE needs to clamp down on this as they obviously have access to EEs systems to be abele to send texts from EE and access customer details

Re: Scam call

Katie_B — Fri, 01 Nov 2024 08:09:36 GMT

Good morning @Kmans11.

If you are ever concerned about a phone call you receive or want to check if the call is legit before giving out any information I would recommend calling our customer care team who will be able to confirm this.

I can see @Debbie_G has provided above some very helpful information about reporting a scam call to EE and also was to avoid scam calls.

Katie

Re: Scam call

Gasghar786 — Wed, 11 Dec 2024 12:30:27 GMT

07796 954462

This number called, this is a scam pretending to be inland Revenue.

Press 1 to be put through to an adviser, it’s just a scam.

Re: Scam call

Peter_W — Wed, 11 Dec 2024 14:59:05 GMT

Hey there @Gasghar786, thanks for flagging this with us 😊

To get this highlighted with our security team, don't forget to send the number to 7726.

You can also find more details on these kind of scams and how to recognise them on our help page here:

Online Security: Fighting Fraud | Help | EE

Peter

Re: Scam call

Harry208 — Tue, 31 Dec 2024 18:32:26 GMT

Hello, I just have so many scum people phone call me,

Re: Scam call

Katie_B — Wed, 01 Jan 2025 10:23:10 GMT

Good morning @Harry208.

Welcome to the EE Community.

I am sorry to hear you have been receiving scam calls.

Have you been able to report this?

Speak soon,

Katie

Re: Scam call

Ck119591 — Thu, 13 Mar 2025 13:32:20 GMT

Similar though purporting to be VF

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