topic Re: Finance in Security

Finance

Subbuteo — Fri, 18 Oct 2024 15:34:34 GMT

Hi everyone

I don't know if I've been hacked or conned or duped as 4 or 5 weeks ago I had a phone call from EE a lady called Maria who tried to sell me EE TV but this lady knew all my history and what services I had and my account number so I felt safe and after talking a while she told me she had looked into my account and was making a claim on my behalf that I had paid BT and EE for a few months at the same time while transferring to EE and she would look into getting some money paid back ! after a week I got sent a text asking me to phone her which I did and she told me the full claim would be paid and that was that! That was 2 weeks ago and I've heard nothing. I am worried now that someone has all my details as I've also had the iPhone offer and people asking for my bank details which I've not given.

Re: Finance

Northerner — Fri, 18 Oct 2024 17:42:34 GMT

Hi @Subbuteo

What is the number from the call and text.

Thanks

Re: Finance

Subbuteo — Fri, 18 Oct 2024 19:13:35 GMT

0800 328 9393 is the phone no
The text just says -EE-

How do i find the No of the text ?

Re: Finance

Rach_H — Sat, 19 Oct 2024 09:46:01 GMT

Hi @Subbuteo

Welcome to the Community!

I can absolutely understand your concern with this, as this does sound quite strange. I'd like to get this looked into, so we can be sure you account is still secure. If you give our team a call, then they can double check this for you, and give you an update on your account.

Rach