topic Re: Call claiming to be from EE in Security

Call claiming to be from EE

Nunu12 — Fri, 11 Oct 2024 11:04:32 GMT

I received a call from EE offering to reduce my monthly bills as compensation due to the poor network the last few days. the number that called was 02039292365. they were asking for my personal details

Re: Call claiming to be from EE

Michael_D — Fri, 11 Oct 2024 13:09:45 GMT

Hi @Nunu12

Thanks for coming to the community.

You've done the right thing being wary of an unexpected call like this.

It is not a number that we'd use from our call centres or one of our direct partners who may call on our behalf.

Can you text CALL followed by the number to 7726 to report it as a spam call?

Have you had any network trouble at all?

Michael

Re: Call claiming to be from EE

Chris_B — Fri, 11 Oct 2024 13:19:44 GMT

@Nunu12 Ask yourself how would they know you had poor cellular coverage ? EE don’t track where you are in the UK but you can sign up to receive updates on locations that might be having network coverage issues

That’s got scam written all over it.

Re: Call claiming to be from EE

Nunu12 — Fri, 11 Oct 2024 14:00:18 GMT

Yes my area has had network issues, but I didn't feel right about the call. She was offering 50% off my current bill. thanks for your response

Re: Call claiming to be from EE

bristolian — Fri, 11 Oct 2024 17:26:05 GMT

@Chris_B wrote:

@Nunu12 Ask yourself how would they know you had poor cellular coverage ?

Whilst a valid point, there's a pretty safe bet that most users would have some perception of "network problems" and it's a good "in" for a scammer wanting to dupe the unwary.