topic Re: A case that was oppened in Security

A case that was oppened

mspgil — Tue, 08 Oct 2024 21:07:37 GMT

i was scammed by an Asian and a case was opened. When he harassed me to send it back I notified ER eventually there was little interest from EE and the handset went back to the scammmer. This scammer is using various BT numbers and called to harass me again today at 15:28 from 02031502148. I am appalled that EE did not tell me to leave the handset at your retail store. Personally I don’t think you actually care that customers get scammed!

Re: A case that was oppened

Ali_A — Wed, 09 Oct 2024 11:03:19 GMT

Hi @mspgil

Welcome to the EE Community

Did you send the device back to the point of purchase, or did you send it to the person who was asking you to send it to them?

Ali

Re: A case that was oppened

mspgil — Wed, 09 Oct 2024 11:16:55 GMT

The device was sent to the person who sent it to me as he was sending me Texts from EE.

Re: A case that was oppened

Ali_A — Wed, 09 Oct 2024 11:29:03 GMT

@mspgil

Did you receive a returns bag from EE to send the device back in?
If so, did you return it in the bag and retain the tracking number?

Ali

Re: A case that was oppened

mspgil — Thu, 10 Oct 2024 00:54:04 GMT

A courier service came to pick the device up I was on a conference call so my flatmate came to fetch the device from me and gave it to the courier. I am still very confused if I was scammed or in fact you actually have a “promotional” team that contacts customers

Re: A case that was oppened

Chris_B — Thu, 10 Oct 2024 07:25:10 GMT

@mspgil EE don’t pick up from your address.

Re: A case that was oppened

mspgil — Thu, 10 Oct 2024 08:18:29 GMT

Have you received the mint green iphone15 from me? That was collected on Monday?

Re: A case that was oppened

Rach_H — Thu, 10 Oct 2024 11:35:06 GMT

I'm not sure what has happened with your device @mspgil, so I would recommend giving us a call, and they can check your account for any updates.

Rach