topic Re: What the hell is this?! 'We are very sorry to see you go' email from EE! in Security

What the hell is this?! 'We are very sorry to see you go' email from EE!

DarrenOKC — Tue, 08 Oct 2024 11:30:02 GMT

Dear Darren,

We are very sorry to see you go. We'd really appreciate it if you could tell us why you're leaving. Your feedback can help us to improve our products and services for others.

The survey should take no longer than 10 minutes to complete. Please click on the button below to start it.

Thank you very much for your time

Start Survey

Sincerely,

Please do not “Reply” to this email.

This survey invitation will expire on 17 October, 2024 at 7:16 AM.

Re: What the hell is this?! 'We are very sorry to see you go' email from EE!

DarrenOKC — Tue, 08 Oct 2024 11:31:07 GMT

I didn't say that I was leaving!!! Where has this come from?! Concerned for security!!!

Re: What the hell is this?! 'We are very sorry to see you go' email from EE!

Robinsonboy1 — Tue, 08 Oct 2024 11:34:46 GMT

Darren, I’d advise you to lock all windows and doors if you are at home. If you’re not, please take shelter.

kind regards

MI5

Re: What the hell is this?! 'We are very sorry to see you go' email from EE!

Ali_A — Tue, 08 Oct 2024 14:12:16 GMT

Hi @DarrenOKC

Have you visited any disconnection help pages online or through the app, even accidentally?
This can trigger an automated email / text message to be sent.

Ali

Re: What the hell is this?! 'We are very sorry to see you go' email from EE!

DarrenOKC — Tue, 08 Oct 2024 14:54:07 GMT

Pretty sure I haven't! Perhaps I could have accidentally, but wouldn't that
be a big accident?! What are the chances?!

Re: What the hell is this?! 'We are very sorry to see you go' email from EE!

DarrenOKC — Tue, 08 Oct 2024 14:55:07 GMT

Cheers! Noted!

Re: What the hell is this?! 'We are very sorry to see you go' email from EE!

XRaySpeX — Wed, 09 Oct 2024 00:18:32 GMT

@DarrenOKC : Would you have have clicked on an option in your EE a/c about "Thinking of Leaving"? That may have triggered that email but all it does is tell you your exit fees if you were to leave. It does not cancel your contract.

Re: What the hell is this?! 'We are very sorry to see you go' email from EE!

DarrenOKC — Wed, 09 Oct 2024 15:59:40 GMT

To my knowledge, I haven't clicked anything of the sort and I'm concerned
that my contract has been cancelled. I'm yet to call EE up and check.

Re: What the hell is this?! 'We are very sorry to see you go' email from EE!

Katie_B — Thu, 10 Oct 2024 08:43:11 GMT

Hi @DarrenOKC.

I would definitely recommend getting in touch as soon as possible so our customer care team can look into this for you.

Please be sure to keep us updated.

Katie