topic Re: Re: EE Cyber Security powered by Norton in Security

Re: EE Cyber Security powered by Norton

RADIO2 — Thu, 03 Oct 2024 12:05:00 GMT

I had cyber security a few weeks ago when I got my phone, but I am unable to access it since I changed my faulty handset.

I am unable to get it to work on this S24 ultra and have called and messaged several times.

On the last occasion, I went through 3 ee staff before being transferred to Norton. After waiting nearly an hour for an answer, I was told it's an EE problem.

Can you help without me wasting another day of my life waiting on hold please?

Re: Re: EE Cyber Security powered by Norton

Alex_H — Thu, 03 Oct 2024 15:15:08 GMT

Hi @RADIO2,

Welcome to the EE Community

What feature of the Cyber security is it you are trying to get setup that you are unable to and what is happening when you try?

Are you at the maximum number of devices at the moment? Have you removed your old phone from your devices, our help page here can offer advice on managing and removing devices. Get Help with EE Cyber Security Powered by Norton | Help | EE

Alex