topic Re: BT text in Security

BT text

ALB16 — Thu, 25 Jul 2024 12:23:18 GMT

I have just recieved a text from "BT" saying " Hello. BT here. Thanks for passing security to access your account. If this wasn't you please give us a call on 0800 800 150.

Googled number, seems to be genuine. But I'm still not sure what to do. I find the wording of the text odd.

Anyone else had this text?

Thanks.

Angela

Re: BT text

Leanne_T — Sat, 27 Jul 2024 06:57:28 GMT

Hi @ALB16

Thanks for coming to the community.

Do you have an existing BT account?

If so, have you called customer care to get the text looked into?

Leanne 🙂

Re: BT text

Wardsj — Mon, 16 Sep 2024 13:35:26 GMT

Hi,

was this real or a scam please as I have one!

Thank you

Re: BT text

Ali_A — Mon, 16 Sep 2024 14:16:02 GMT

@Wardsj

Welcome to the Community!

Do you have a BT account at all? If so have you contacted BT Customer services at all recently?

The text message is a legitimate notification message sent from BT when a customer calls in, just to confirm.

If you have a BT account but have not contacted BT Customer service, please give them a call on 0800 800 150 to discuss the message you have received.

Ali