topic Re: Text Scam in Security

Text Scam

Jaycurz — Mon, 05 Aug 2024 04:17:55 GMT

Morning, can you confirm that this is a scam please?

Thanks

Re: Text Scam

Dlee-75 — Mon, 05 Aug 2024 05:51:58 GMT

I got one this morning.

dont touch the link as you are correct its a scam.

Re: Text Scam

Chris_B — Mon, 05 Aug 2024 06:23:33 GMT

@Jaycurz @Dlee-75 Forward the message to 7726 ( SPAM) then the number when prompted. It most definitely is a scam,

Re: Text Scam

Peter_W — Mon, 05 Aug 2024 09:26:24 GMT

Morning @Jaycurz

Welcome to the EE Community 👋

As @Chris_B pointed out, this definitely isn't a genuine message from us. We'd never ask you to log into a link via text if there was a payment issue.

Just to be sure, did you attempt to log into this page or provider any personal details?

Peter

Re: Text Scam

Dlee-75 — Mon, 05 Aug 2024 11:40:36 GMT

No

I left the message and logged in through my app to double check things and report it via the ‘help’ facility
Sent from my iPhone

Re: Text Scam

Peter_W — Mon, 05 Aug 2024 12:09:15 GMT

I'm glad to hear that, @Dlee-75 😊

If you're ever unsure of a message it's always best to give us a shout so you can be 100% sure.

We also have a handy guide on how to spot these kind of messages right HERE.

Peter

Re: Text Scam

kmh15995 — Sun, 15 Sep 2024 08:08:42 GMT

Hi I'm new here.

I received, what I believe to be a scam text the other day. It was a PCN text, very vague. No details of my car, reg or area etc. I posted it on 'nextdoor' and most people came back confirming I was right and said they had something very similar.

It's quite difficult to speak to someone at EE now so I thought I would try here.

Many thanks.

Re: Text Scam

Peter_W — Sun, 15 Sep 2024 08:58:02 GMT

Hey @kmh15995!

Welcome to the EE Community, and thanks for taking the time to flag this with us too!

You've definitely made the right call here; as you pointed out, the total lack of detail about your car, the location and the date and time of the supposed offence are the key giveaway.

To get this flagged with our security team, can you please forward the message to 7726?

We'll reply back right away asking for the number it was sent from too.

Peter

Re: Text Scam

Chris_B — Sun, 15 Sep 2024 10:46:12 GMT

@kmh15995 Definitely a scam as you would receive a later not a text message about a PCN charge. For a start they wouldn’t know your phone number to send a text about a PCN.

Have a read of

https://www.msn.com/en-gb/money/technology/havant-borough-council-warn-of-parking-scam-as-fake-pcn-message-sent-via-text-and-email/ar-AA1quSOp

Re: Text Scam

kmh15995 — Mon, 16 Sep 2024 17:07:36 GMT

That's great thanks. Actually, I tried to report it to the 7726 and got this back immediately i.e. it didn't work.

Re: Text Scam

Linzi_H — Tue, 17 Sep 2024 08:59:36 GMT

Hi @kmh15995

You shouldn't be facing any issues when using this service.

It looks like you sent a screenshot rather than forwarding the message. Can you try to forward the original message instead?

Let me know how it goes!

Linzi

Re: Text Scam

kmh15995 — Wed, 18 Sep 2024 17:30:17 GMT

This is what I was sent

Parking Penalty Charge Notice：
Please Pay a parking penalty charge notice (PCN) issued by a local council.
If you do not pay a PCN within 28 days, you’ll get a ‘charge certificate’ and you’ll have 14 days to pay the original fine plus 50% more.
If you do not pay you’ll be prosecuted - you may have to pay a bigger fine as well as court costs.
Please pay your fine at the link after reading the information.

https://qrco.de/bfODVD?OCmx=B0ekOZdFOM

Thank you again for your cooperation.

Thank you for your response. Sadly it won't let me forward the message. I'm using Google RCS messaging on my new Samsung A15. In any case, I didn't realise the 'qrco.de' is from Germany. Long and short, it's scam but I reported it as spam. Using the 7726 number doesn't work either.

Re: Text Scam

Ali_A — Thu, 19 Sep 2024 10:20:04 GMT

@kmh15995
Just to clarify- when forwarding any potential SPAM messages to 7726, you simply click the Spam message you have received, then click "forward" and send it to 7726. Don't send a screenshot of the spam message to 7726.

There is no need to add any further information or details to the message, as that is a spam reporting service.

You can find out more at our Avoid and Prevent Spam page.

Ali

Re: Text Scam

kmh15995 — Fri, 20 Sep 2024 17:55:39 GMT

The problem is, when I tap and hold on message, there is no option to 'report spam/scam' only to block. However, when I open it, tap on the elipses, three dots, there is an option to 'report spam'. I've done that now. I'm not sure there is anything else I can do.

Re: Text Scam

Chris_S — Sat, 21 Sep 2024 07:17:46 GMT

Hi @kmh15995

Another way to send a some info to our phishing team, is to take a screenshot of the message that you received, then pop in in an email to phishing@ee.co.uk.

Chris S

Re: Text Scam

kmh15995 — Sun, 22 Sep 2024 07:57:23 GMT

Thank you very much, I've sent them an email with a screen shot.

Re: Text Scam

Leanne_T — Sun, 22 Sep 2024 08:22:37 GMT

Perfect, thanks for coming back and letting us know @kmh15995

Leanne

Re: Text Scam

Nico337 — Sun, 09 Mar 2025 08:03:05 GMT

I had similar this morning

Re: Text Scam

Rach_H — Sun, 09 Mar 2025 12:04:02 GMT

Hi @Nico337,

Welcome to the Community!

Thanks for letting us know about this. Would you be able to forward this message to 7726 so our team can investigate further?

Rach