topic Re: Text message receuved from 66033 premium rate txt scam?? in Security

Text message receuved from 66033 premium rate txt scam??

Cyborgtf3 — Fri, 13 Sep 2024 11:19:26 GMT

I recently had someone try to scam me but they failed as I noticed in time and secured my account and cancelled their unauthorised order, I am pretty sure the txt messages I'm getting are scam messages and not genuine EE contact

Scam??

Scam or genuine?

Thank you

Dean

Re: Text message receuved from 66033 premium rate txt scam??

XRaySpeX — Fri, 13 Sep 2024 11:46:58 GMT

@Cyborgtf3 : It looks genuine. 66033 is a short code EE uses for texts. You should know whether or not you ordered said phone from EE.

Re: Text message receuved from 66033 premium rate txt scam??

Cyborgtf3 — Fri, 13 Sep 2024 11:52:43 GMT

The start of my message I said someone had tried to scam me, they had gained acsess to my account and ordered an iPhone 15, I managed to intervene and get the order cancelled prior to dispatch, EE have started a fraud investigation so it seemed strange to get support txts for an order that had been cancelled and flagged up as fraudulent

Thx

Dean

Re: Text message receuved from 66033 premium rate txt scam??

XRaySpeX — Fri, 13 Sep 2024 11:57:30 GMT

You never said the phone mentioned in the text was that which you cancelled. As it's a genuine EE text I should phone EE & query why they sent it.

Re: Text message receuved from 66033 premium rate txt scam??

XRaySpeX — Fri, 13 Sep 2024 12:22:55 GMT

Posted in the open:

@Cyborgtf3 wrote:

https://who-called.co.uk/Number/66033

16 outta 3100! A 2 /100th! You'll always get a few moaners on any review. It's not even Premium Rate; it's free from an EE mobile..

It's definitely EE.

Re: Text message receuved from 66033 premium rate txt scam??

Hlr02 — Sat, 14 Sep 2024 08:02:28 GMT

We had the same thing and 2 phones have been ordered which we didn’t order. Wonder if ee has been hacked?

Re: Text message receuved from 66033 premium rate txt scam??

Peter_W — Sat, 14 Sep 2024 08:18:03 GMT

Good morning @Hlr02.

Welcome to the EE Community!

We always view security as a top priority, and if you haven't already I'd definitely recommend heading to the EE app to reset your password.

Have you had a chance to reach out to our customer care team so they can check these orders out and get them flagged with our fraud team?

You can reach someone right away on 150 from your EE mobile, or also by checking out our contact pages on the link below:

https://ee.co.uk/help/contact-eehttps://ee.co.uk/help/contact-ee

Peter

Re: Text message receuved from 66033 premium rate txt scam??

Cyborgtf3 — Sat, 14 Sep 2024 18:12:02 GMT

I rang EE and to be honest the chap I spoke to was fantastic, he managed to cancel the order prior to dispatch so the scammer gained nothing and the flexpay on my account was cancelled, he also added extra security checks when contacting EE to log into my account, it's sad times that there are so many folk out there that just want to rip others off but I'm reassured EE do take this seriously and will help as much as possible, I hope you get the orders cancelled and also if it's jot suggested request extra security measures when dealing with EE and allowing information / changes been made, better to be safe than sorry, looking through the community it seems EE are targeted by the low life on a few occasions but the size of EE I don't know what more they can do to keep us safe, just be vigilant.

Ringers and toes crossed for you

Dean

Re: Text message receuved from 66033 premium rate txt scam??

Peter_W — Sun, 15 Sep 2024 07:27:13 GMT

I'm really glad to hear that our team managed to get this sorted for you @Cyborgtf3

It must have come as a massive shock, but we always aim to get these things sorted as soon as we can.

Please keep us posted on how you get on too!

Peter

Re: Text message receuved from 66033 premium rate txt scam??

Beccasavidge — Tue, 16 Sep 2025 18:29:35 GMT

Did you order the phone and plan in the message?