topic Re: Anti-fraud department in Security

Anti-fraud department

julianoribero — Tue, 10 Sep 2024 14:33:38 GMT

Hello, good afternoon.

I made a purchase a while ago and have been receiving undue charges. My problem is that I don't speak the language (English) very well, so it's difficult to communicate over the phone. I would like to know if there is a store that has support for the Portuguese language, as I need support from the anti-fraud department.

Thank you.

Re: Anti-fraud department

Ali_A — Tue, 10 Sep 2024 17:35:18 GMT

Hi @julianoribero

Welcome to the EE Community

Are you able to call Customer Care team or visit an EE store with a friend or family member who is able to translate for you?

If you call our Customer Service team and let them know, they will make sure they try their best to help you communicate comfortably.

You can find your closest EE store on our Store Finder page.

Ali