topic Re: Can't activate cyber security in Security

Can't activate cyber security

keithb4 — Wed, 21 Aug 2024 21:13:36 GMT

When I try to follow the link from the email to activate the cyber security I just get this error (been the same for over a week)

Only other link that I've found on the website asks for an EE mobile which I don't have I only have an EE broadband package and that Call us link tries to use the computer to make a call rather than give you a number to call, not a good introduction as a new customer to EE, but does anyone have a link that might work? before I cancel the contract.

Re: Can't activate cyber security

Leanne_T — Thu, 22 Aug 2024 14:26:43 GMT

Hi @keithb4

Thanks for coming to the community.

I am sorry you are receiving this error when trying to activate Cyber Security.

To get this looked into, you would need to give our broadband team a call. One of our guides will be more than happy to help you get set up 🙂

Leanne.

Re: Can't activate cyber security

Teffers88 — Thu, 22 Aug 2024 16:43:22 GMT

I'm having same issue so annoying