topic Re: content lock redirect in Security

content lock redirect

Adam112 — Mon, 29 Jul 2024 15:20:37 GMT

I've set my parental controls to 18+ but when I try to visit a site I get redirected to https://ee.co.uk/plans-subscriptions/mobile where I can see that my settings are still on 18+. what's happening?

Re: content lock redirect

Leanne_T — Tue, 30 Jul 2024 10:26:19 GMT

Hi @Adam112

Thanks for coming to the community.

When you login after clicking on the link, is that where it is showing that 18+ access is enabled?

When did you originally change the setting?

Leanne 🙂

Re: content lock redirect

Adam112 — Tue, 30 Jul 2024 10:40:48 GMT

restarting phone fixed it. no idea why the setting was suddenly enabled tho

| | Virus-free.www.avast.com |

Re: content lock redirect

Leanne_T — Tue, 30 Jul 2024 10:46:38 GMT

Thanks for letting us know. @Adam112

I'm glad to hear it is all sorted 🙂

Leanne.

Re: content lock redirect

Qasim6 — Sun, 08 Sep 2024 21:30:51 GMT

Content unlocked

Re: content lock redirect

Qasim6 — Sun, 08 Sep 2024 21:32:20 GMT

I need to remove the contain lock

Re: content lock redirect

Michael_D — Mon, 09 Sep 2024 08:26:29 GMT

Hi @Qasim6.

Thanks for coming to the community.

Please see our How do I turn on parental controls on mobile plans page for details on how to remove the content lock.

Michael

Re: content lock redirect

Jc182 — Fri, 20 Sep 2024 00:09:58 GMT

Surely you must realise that that page is utterly useless?