topic Re: Scam calls in Security

Scam calls

mmarino88938 — Mon, 29 Jul 2024 13:37:37 GMT

Multiple scam calls received offering discount stating I am due for an upgrade and I can halve the bill I have just signed up to - also whatsapps received with various spelling mistakes pretending to be EE. Numbers 02078666605, 02078666649, 02076637357 mobile: 07483961600. I have seen a number of similar scams. Has there been a leak of data?

Re: Scam calls

Nearph — Mon, 29 Jul 2024 16:32:17 GMT

I received similar calls today. I immediately found out that it is a scam when I received an email that my account password got changed!

Re: Scam calls

Katie_B — Tue, 30 Jul 2024 10:21:47 GMT

Hi @mmarino88938

Thanks for coming here.

It's always best to double check these things with us. Our Direct Partners information can be found HERE.

Find out how to report these by visiting our How to avoid and prevent spam page.

Katie

Re: Scam calls

Katie_B — Tue, 30 Jul 2024 10:24:06 GMT

Hi @Nearph

Thanks for coming to the community.

Did you provide the caller any personal information?

Have you been able to reset your password?

Katie

Re: Scam calls

Chris_B — Tue, 30 Jul 2024 11:57:09 GMT

@mmarino88938 EE don’t use WhatsApp so that’s a red flag there. And it’s WhatsApp where anyone can message you.

Re: Scam calls

Nearph — Tue, 30 Jul 2024 14:43:16 GMT

I did change the password immediately when I saw that my account's password got changed by them. Clever that they call people past 17:00 thinking people are in the tube or traveling. One thing is that I my number got leaked along with the email now by these scammers.

Re: Scam calls

Leanne_T — Tue, 30 Jul 2024 15:34:13 GMT

Hi @Nearph

Thanks for coming back to us.

Please also change the password for any accounts that use the same email/password log in details.

If you call us on 150 the team can make sure you're EE account password has been changed.

Leanne.