topic 01438 989213 Fake call? in Security

01438 989213 Fake call?

JP165 — Thu, 27 Jun 2024 12:17:49 GMT

Received call today from 01438 989213 claiming to be EE.

Said for security would send text with pin to repeat back to show he from EE and I’m the customer.

Is this genuine? Worried it’s a scam.

Re: 01438 989213 Fake call?

XRaySpeX — Thu, 27 Jun 2024 12:22:45 GMT

That call was from Step Change, 1 of EE's Direct partners

Re: 01438 989213 Fake call?

JP165 — Thu, 27 Jun 2024 12:33:14 GMT

When I called EE after a panic after call and they didn’t know of this number?
Is the number def step change as Google shows mix responses.

Re: 01438 989213 Fake call?

XRaySpeX — Thu, 27 Jun 2024 12:40:56 GMT

Well, I've given you a link to an official EE doc. including that no. Who knows better EE business, EE or Goggle?

Re: 01438 989213 Fake call?

JP165 — Thu, 27 Jun 2024 12:55:21 GMT

I seen that and told the advisor on the phone at the time. But they still said it was a scam which made me come here as got all confused with mis match information.

Re: 01438 989213 Fake call?

XRaySpeX — Thu, 27 Jun 2024 13:30:47 GMT

Which do you find more reliable, something official in writing or something said by a person?

Re: 01438 989213 Fake call?

Leanne_T — Thu, 27 Jun 2024 14:43:14 GMT

Hi there @JP165

Thanks for coming here.

The help page @XRaySpeX has provided shows numbers our direct partners may call you on to advise about additional products and services.

If you would like to discuss your available options with us, please call our mobile guides on 150 🙂

Leanne.