topic Scam calls offering 40% discount in Security

Scam calls offering 40% discount

dzl — Thu, 16 May 2024 13:35:47 GMT

020 8252 5982
0191 510 1405
01342 832001
had calls from all these numbers today saying they’re from EE and offering a 40% discount promotion, when they asked how much my last bill was, and since they were all Indian voices, I hung up; assuming it was fraud. When I searched the numbers through my HIYA security app, they were all landlines apparently from cafes! I’ve blocked all the numbers, but there’s obviously a big scam doing the rounds! They must have hijacked some dormant landline numbers I’d think.

Re: Scam calls offering 40% discount

James_B — Thu, 16 May 2024 16:09:45 GMT

Welcome to the EE Community, @dzl 🙂

I can confirm those weren't genuine calls from EE.

You did the right thing in not sharing any information with the callers.

James

Re: Scam calls offering 40% discount

SharonJW — Fri, 17 May 2024 18:34:48 GMT

I had a call from a man saying he was calling from O2 m, saying the same things as the guy said above, from 01603 850447 today. I told them I couldn’t access the apparent code he was emailing me and he said he would call me back later. No email ever arrived. He told me it was because EE and O2 had joined forces, which I know they haven’t, and he was in the retention dept. The number was from a disused food cafe.

I got a call about 10 mins ago from 07953 966250, saying he was from EE and he had spoken to me earlier. I told him I did not want any offer, as I believed he wasn’t from EE. He told me to google it.

Re: Scam calls offering 40% discount

Leanne_T — Sat, 18 May 2024 11:17:36 GMT

Hi @SharonJW

Thanks for coming to the community.

Had you spoken to one of our EE guides the same day as you received the call?

Leanne.

Re: Scam calls offering 40% discount

SharonJW — Sat, 18 May 2024 18:35:31 GMT

No, I hadn’t contacted EE at all. The original call was clearly a scam call, as they said O2 and EE were now partnered and he was from the retention dept. I reported the number to your CALL number for reporting scams, then blocked it.

The second call I received from the mobile number, around 5pm. He said he was from EE & was the guy who said to google his number, because he was a bonafide EE caller.

Re: Scam calls offering 40% discount

Leanne_T — Sun, 19 May 2024 06:44:32 GMT

Thanks for reporting the scam call @SharonJW

If you call us on 150, our mobile guides will check the account for you to see if this was a call from an EE guide 🙂

Leanne.

Re: Scam calls offering 40% discount

Debs143Gody60 — Thu, 18 Jul 2024 12:27:44 GMT

This number 02046027382 just called me now, saying that EE is giving me a discount of 45 % on my monthly bills. I cut off immediately because I knew it was a scam.

Re: Scam calls offering 40% discount

Katie_B — Fri, 19 Jul 2024 17:18:47 GMT

Hello @Debs143Gody60.

Thanks for coming here and flagging this with us.

Did you provide the caller any personal information?

Katie

Re: Scam calls offering 40% discount

Gooders47 — Sat, 03 Aug 2024 12:53:12 GMT

I have had a call from 07583 805718 offering the 40% discount I thought it was a scam more so after reading this. I have no information and have blocked.

Re: Scam calls offering 40% discount

RobG-Bristol — Mon, 05 Aug 2024 12:33:16 GMT

I have had 3 calls in 2 days offering me discount on my EE bill.

01753 928709
020 3325 2615
01335 682336

Using me email address they are going on to EE and I get an EE email to change my password. I did not give them my 6 digit code. I have also reported through the BT Scam service

Re: Scam calls offering 40% discount

Leanne_T — Tue, 06 Aug 2024 07:00:57 GMT

Hi @RobG-Bristol

Thankyou for reporting these calls to us.

Our Online Security: Prevent Spam page has information on staying safe and reporting any spam calls.

Leanne 🙂

Re: Scam calls offering 40% discount

Sarah197 — Fri, 09 Aug 2024 10:33:49 GMT

I’ve had 2 similar calls which I just cut off.. Some poor person will get scammed for sure! 😢

Re: Scam calls offering 40% discount

Linzi_H — Fri, 09 Aug 2024 10:43:15 GMT

Hi @Sarah197

Thanks for bringing this to our attention.

If you receive calls that are not genuine, please report them to us so we can investigate further.

Following on from @Leanne_T's advice above, you can text CALL followed by the number who contacted you to 7726.

Linzi

Re: Scam calls offering 40% discount

Sarah197 — Fri, 09 Aug 2024 11:00:47 GMT

I’ve reported to 7726 and blocked the caller

Re: Scam calls offering 40% discount

Linzi_H — Fri, 09 Aug 2024 11:13:01 GMT

That's perfect, thanks so much @Sarah197 😊

Linzi

Re: Scam calls offering 40% discount

AmberAE — Wed, 28 Aug 2024 10:39:12 GMT

I had a scam call today offering me a 40% discount on my contract!

The 'caller' asked me for my email address - i replied that EE had my email address on record and I'd rather do another security question from my account! He continued to ask for my email address to which I replied you are clearly a scam and hung up!!!

Cheeky bugger then actually called me from another number saying we'd lost connection - no ok bloody hung up!!! Lol

Re: Scam calls offering 40% discount

Ali_A — Wed, 28 Aug 2024 11:54:39 GMT

Hi @AmberAE

Welcome to the EE Community

When you received a call of this nature you can confirm it's genuine and from one of our Direct Partners by checking Phone numbers EE partners will call from. Our outbound sales teams will always know your details.

If you're concerned about unsolicited contact from other companies, you can follow the links below how to block and prevent these.
Avoid-and-prevent-scams
Avoid-and-prevent-spam

If you are receiving any unwanted calls or texts from other companies find more help or stopping or reporting these

Ali

Re: Scam calls offering 40% discount

Kevtr — Thu, 05 Sep 2024 20:20:52 GMT

They are also sending texts that come from ee customer service with a pin to verify

Re: Scam calls offering 40% discount

Peter_W — Fri, 06 Sep 2024 07:43:49 GMT

Good morning @Kevtr

Welcome to the EE Community!

There are quite a few different services within EE that involve a PIN being sent, and whilst I can't say with 100% certainty what happened during this call, if you're at all unsure if a call is genuine it's always best to err on the side of caution.

It's worth taking a look at the list of numbers that @Ali_A shared earlier in this thread, and if the number shows as something different then there's a strong chance the call won't be genuine.

Peter

Re: Scam calls offering 40% discount

TaniaT — Tue, 10 Sep 2024 14:20:29 GMT

I just had similar call from the unknown number saying it was EE asked if i was account holder , i said “yes” then the caller asked for my email address. I said “you have my email address”. And the women (Indian accent ) hang up.