topic how do i turn off content lock?? in Security

how do i turn off content lock??

dea18181 — Sun, 28 Apr 2024 19:24:15 GMT

hello. i tried to turn off content lock by putting my card and it kept denying i even called 879 and they STILL denied?? can any costumer service contact or respond here i’ll provide proof of drivers licence and also there’s NO option to turn it off or setting.

Re: how do i turn off content lock??

XRaySpeX — Sun, 28 Apr 2024 19:45:54 GMT

@dea18181 : : Are you on contract or PAYG?

On Contract: Follow Switching Content Lock OFF or ON .
On PAYG: You can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.

Re: how do i turn off content lock??

dea18181 — Sun, 28 Apr 2024 19:49:10 GMT

is it automated call like a robot speaking? so it can be much easier to get through? and also it’s monthly contract but theres NO option to turn off content restriction??

Re: how do i turn off content lock??

Christopher_G — Mon, 29 Apr 2024 07:03:56 GMT

Hi @dea18181

If it's a monthly contract, you should see the parental controls option in the plans & subscriptions section of your EE Online account.

Chris