topic Re: Spam email from no-reply@info.ee.co.uk ? in Security

Spam email from no-reply@info.ee.co.uk ?

ralintando — Wed, 17 Apr 2024 15:18:19 GMT

Got a very authentic looking email and a text message from no-reply@info.ee.co.uk stating that they'd credited my next bill by £151.58

Very nice of them I'm sure but no such indication when I login via the ee app to check my account.

Re: Spam email from no-reply@info.ee.co.uk ?

bristolian — Wed, 17 Apr 2024 15:24:51 GMT

Can you post a screenshot of the email or text message?

When did you receive this? Sometimes credits can take a day or so to appear via online billing.

Re: Spam email from no-reply@info.ee.co.uk ?

XRaySpeX — Wed, 17 Apr 2024 15:42:39 GMT

Looks legit. You won't see any credit until next bill is posted, as it implies.

Re: Spam email from no-reply@info.ee.co.uk ?

ralintando — Thu, 18 Apr 2024 07:30:58 GMT

Re: Spam email from no-reply@info.ee.co.uk ?

ralintando — Thu, 18 Apr 2024 07:35:28 GMT

The intriguing thing is that I have just moved to EE broadband and have not yet received my first bill.

I have been ee mobile customer for a long time but it is hard to see how my legacy t-mobile phone account about £12.50 a month could generate such a refund.

I'll give them a phone could simply be a genuine mistake.

Re: Spam email from no-reply@info.ee.co.uk ?

bristolian — Thu, 18 Apr 2024 08:26:21 GMT

The inclusion of your postcode also strikes me as a reassurance measure, it's not the first time I've seen this.

It's something that only genuine senders would know.

Re: Spam email from no-reply@info.ee.co.uk ?

Leanne_T — Thu, 18 Apr 2024 09:24:02 GMT

Morning @ralintando

Thanks for coming to the community.

Please give us a call and the team will get the account and email looked into for you.

Let us know how you get on 🙂

Leanne.

Re: Spam email from no-reply@info.ee.co.uk ?

XRaySpeX — Thu, 18 Apr 2024 11:20:05 GMT

Had you got in touch with them?

Re: Spam email from no-reply@info.ee.co.uk ?

ralintando — Thu, 18 Apr 2024 15:02:11 GMT

So I phoned EE and apparently it is genuine, something to do with when I first asked to switch to EE Fibre Broadband and the the date, a few months later, when they could connect me? However, the call to them highlighted an issue that was preventing the billing mechanism from working on my broadband account. This was referred to the data integrity group, who told me that my first bill would be available on the 24th of this month, Be interesting to see if it includes the £151.58 credit !

Re: Spam email from no-reply@info.ee.co.uk ?

ralintando — Thu, 18 Apr 2024 15:03:39 GMT

Thanks Leanne see the resolution below.

Re: Spam email from no-reply@info.ee.co.uk ?

ralintando — Thu, 18 Apr 2024 15:04:38 GMT

Yes thanks see my last post