topic Re: content Lock in Security

content Lock

Marlan — Tue, 25 Apr 2023 10:11:09 GMT

I'm trying to unlock content lock. I need help.

Re: content Lock

Chris_B — Tue, 25 Apr 2023 11:55:16 GMT

@Marlan You need to call customer services and with a credit card by a refundable token or you have to go to an EE store with photo ID and make this request there.

Re: content Lock

XRaySpeX — Tue, 25 Apr 2023 12:59:52 GMT

@Marlan : Are you on contract or PAYG?

On Contract: Follow Switching Content Lock OFF or ON .
On PAYG: You can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.

Re: content Lock

kays1986 — Thu, 25 May 2023 07:51:29 GMT

Yes please

Re: content Lock

Leanne_T — Thu, 25 May 2023 08:01:42 GMT

Morning @kays1986

Please see our How do I turn on parental controls on my device? Help page, for full details on content lock and how to remove this 🙂

Thanks.

Leanne.

Re: content Lock

Alan_othman — Thu, 01 Jun 2023 17:53:23 GMT

Can you please help me unlock 18+ content

Re: content Lock

XRaySpeX — Thu, 01 Jun 2023 17:56:38 GMT

@Alan_othman : Read this thread you latched onto.

Re: content Lock

Nathanfinley — Fri, 02 Jun 2023 18:43:14 GMT

I would like to remove content lock

Re: content Lock

Katie_B — Sat, 03 Jun 2023 05:55:54 GMT

Hello @Nathanfinley.

You can remove content lock within your My EE account as long as you are the account holder.

Katie

Re: content Lock

mariuslupu89 — Sat, 03 Jun 2023 16:27:55 GMT

unlock my content lock

Re: content Lock

mariuslupu89 — Sat, 03 Jun 2023 16:29:08 GMT

unlock mu contelnt lock

Re: content Lock

Christopher_G — Sun, 04 Jun 2023 08:06:41 GMT

Hi @mariuslupu89

Please see our 'How do I turn on parental controls on my device?' help page.

Chris

Re: content Lock

Lainiespike — Mon, 24 Jul 2023 11:23:35 GMT

I can’t use apps on my phone

Re: content Lock

Katie_B — Mon, 24 Jul 2023 11:34:29 GMT

Hello @Lainiespike.

Welcome to the community.

Are you the account holder?

If yes, you can remove content lock within your My EE account.

Katie

Re: content Lock

merrymart — Fri, 28 Jul 2023 17:00:20 GMT

whereabouts on the website can u switch it off?

cant see it

Re: content Lock

Katie_B — Sat, 29 Jul 2023 07:14:57 GMT

Hello @merrymart.

If you log in to your My EE account, select the device from the drop down you wish to switch parental control off for and go to 'Plans & subscription's' then scroll down and you will find a tab that will let you set your control.

Katie

Re: content Lock

Jeremiah01 — Sun, 30 Jul 2023 16:26:48 GMT

Please unlock my content lock

Re: content Lock

XRaySpeX — Sun, 30 Jul 2023 16:45:26 GMT

@Jeremiah01 : Just read the Solution to this thread you latched onto.

Re: content Lock

Leanne_T — Mon, 31 Jul 2023 06:43:03 GMT

Hi @Jeremiah01

Welcome to the EE Community.

Please see How do I turn on parental controls on my device?

Hope this helps.

Leanne.

Re: content Lock

Kalinda322 — Sat, 05 Aug 2023 22:49:19 GMT

Don't have photo I'd or credit card