topic Re: Text from EE with security code in Security

Text from EE with security code

BeepBeep1 — Thu, 07 Mar 2024 09:39:55 GMT

Hello

My dad received a text, supposedly from EE, with a passcode. He's NOT on EE. It gives a telephone number to ring, which seems to be the correct EE number, but since it's not giving other link in the ol' scammer way, it's curious.

Currently ignoring it, but is it something to report...if so, should it go to spam reporting, or report to EE...?

Re: Text from EE with security code

Christopher_G — Thu, 07 Mar 2024 11:50:59 GMT

Hi @BeepBeep1

Welcome to the community.

If your dad forwards the message to 7726, a security team will look into this.

Thanks

Chris

Re: Text from EE with security code

bristolian — Thu, 07 Mar 2024 12:13:58 GMT

Out of interest, what is the exact text of the message your Dad received? What was the telephone number provided?

Do certainly forward to 7726 regardless - that's the standard recommendation to report any spam texts, regardless of network.

Re: Text from EE with security code

BeepBeep1 — Thu, 07 Mar 2024 17:52:05 GMT

It just said "Hi from EE. Your PIN is XXXX. If you've not currently discussed your account with us, please call 0800 079 8586. Thanks." - came from a name that says: -EE-

He's not, and has never been an EE customer. Very odd. Will forward it as suggested, but curious as usually those scammers want something... like "click here, then give us £1301930193014 or your first born". So baffled in case it is real, but since he's not with EE, was curious.

(p.s. not put the actual pin above, obv)

Re: Text from EE with security code

BeepBeep1 — Thu, 07 Mar 2024 17:57:43 GMT

Tried to submit it to that spam number, but as it's not sent from a number (it just shows -EE-) it says to contact their customer support for assistance.

As it's not asking for money, or anything, am wondering if it's a real message, but odd as he's not with EE. No idea if it was previously with EE (several years ago, before he got it)

Re: Text from EE with security code

bristolian — Thu, 07 Mar 2024 18:53:26 GMT

The text is genuine, but if it's been sent to a non-EE customer then clearly that's in error. I know other users who have received the same text message during a call to CS, but clearly the recipient number has been entered incorrectly somehow.

Delete the message and move on, probably seems the easiest approach here.

Re: Text from EE with security code

XRaySpeX — Fri, 08 Mar 2024 10:14:05 GMT

When you forward it & are then asked for the sender's no., just reply "-EE-".

Re: Text from EE with security code

BeepBeep1 — Fri, 08 Mar 2024 10:17:20 GMT

Did that, it replied back that it didn't recognise it and so to call them.

Not sure I will, it's not asking for money or anything, presume it is a genuine mistake, just never come across it before.

Re: Text from EE with security code

XRaySpeX — Fri, 08 Mar 2024 10:59:26 GMT

I've done it loads of times & it's never objected. Maybe cuz I'm on O2 & your Dad's on some other network. Something they could improve! It's so obvious.

Your Dad's text is obviously for an EE cust giving EE a wrong contact no. close to his.

Re: Text from EE with security code

BeepBeep1 — Fri, 08 Mar 2024 10:53:43 GMT

I'm (specifically, he, it's my dad's phone) not on EE either, hence the confusion.

Have also reported things before and never been told it wasn't recognised. No idea if that's because of the network he's on, or because it didn't accept -EE-

Ah well.

Re: Text from EE with security code

XRaySpeX — Fri, 08 Mar 2024 10:56:34 GMT

Oh, yes, of course your Dad's not on EE.

Re: Text from EE with security code

Flipflop79 — Sun, 10 Mar 2024 13:26:23 GMT

i don't know who needs to see this but I received this today. Doesn't look right to me.

Re: Text from EE with security code

Christopher_G — Sun, 10 Mar 2024 14:39:43 GMT

Hi @Flipflop79

Could you please forward that message to 7726 please, so that a security team can look into it. I'd advise against clicking any links on there.

Chris

Re: Text from EE with security code

Flipflop79 — Sun, 10 Mar 2024 15:36:10 GMT

I'll do it right now.