topic Re: EE text (screen sharing) in Security

EE text (screen sharing)

Mossy25 — Thu, 07 Mar 2024 11:05:39 GMT

Do EE normally ask for a screen sharing session by text? I was in the process of switching to EE from BT when i received this text , i have ignored it but obviously curiuos

Re: EE text (screen sharing)

XRaySpeX — Thu, 07 Mar 2024 11:10:03 GMT

No, not normally. What is the full wording of this text, obscuring your personal info?

Re: EE text (screen sharing)

bristolian — Thu, 07 Mar 2024 11:16:09 GMT

Verification of documents by a text message providing a weblink, is common and can be standard practice.

Re: EE text (screen sharing)

Mossy25 — Thu, 07 Mar 2024 11:19:02 GMT

please join me in a screen sharing session . its secure and simple just go to

https://eu2.lightico.com/Default.aspx

Re: EE text (screen sharing)

XRaySpeX — Thu, 07 Mar 2024 11:22:40 GMT

Including the From no./name?

Re: EE text (screen sharing)

Mossy25 — Thu, 07 Mar 2024 11:27:06 GMT

From -EE- No number with the message

Re: EE text (screen sharing)

Mossy25 — Thu, 07 Mar 2024 11:28:22 GMT

Thanks bristolian it was during document verification

Re: EE text (screen sharing)

bristolian — Thu, 07 Mar 2024 11:30:47 GMT

You have a short time after posting, to edit replies and avoid the need for multiple short responses.

If this text message arrived or was otherwise mentioned, during a call to EE, then self-evidently it is likely to be genuine. If it arrived unprompted, then naturally some caution should be shown.

Did a CS agent you were speaking to, mention using a screen-share to verify documents?

Re: EE text (screen sharing)

Mossy25 — Thu, 07 Mar 2024 11:36:19 GMT

Not screen sharing by text, but to verify the documents yes which i did , but i couldn't remember at the time seeing anything regarding screen sharing . Probably me being over cautious , thanks again for your help makes sense now