topic Re: Re: Content unlock in Security

Re: Content unlock

Andrew273 — Mon, 22 Jan 2024 15:46:37 GMT

Pay as you go

Re: Re: Content unlock

Andrew273 — Mon, 22 Jan 2024 15:47:12 GMT

Pay as you go customer

Re: Re: Content unlock

XRaySpeX — Mon, 22 Jan 2024 17:37:15 GMT

@Andrew273 : On PAYG you can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.

Re: Re: Content unlock

Adwalch — Wed, 31 Jan 2024 21:07:35 GMT

How do I unlock my content 18+

Re: Re: Content unlock

Katie_B — Thu, 01 Feb 2024 07:52:55 GMT

Hi @Adwalch.

For pay as you go customers you can remove content lock by either giving us a call or visiting your local EE Store with photo ID.

Katie

Re: Re: Content unlock

Kylecallanan — Fri, 16 Feb 2024 09:04:37 GMT

I was told by EE staff inside the Walthmstow store they do not offer the unlocking service in store and i must do it over the phone or online

Re: Re: Content unlock

Kylecallanan — Fri, 16 Feb 2024 09:32:58 GMT

When I called to unlock the automated voice said my New Zealand credit card wouldn't be accepted.

Re: Re: Content unlock

James_B — Fri, 16 Feb 2024 09:55:55 GMT

I'm sorry to hear you were incorrectly advised in store, @Kylecallanan

As long as you visit with your photo ID, any EE store can update your content lock settings for you.

James

Re: Re: Content unlock

Kylecallanan — Fri, 16 Feb 2024 10:02:23 GMT

I have taken a picture of this message so i can show them if they refuse this service next time i go into the store.

Many thanks

Re: Re: Content unlock

James_B — Fri, 16 Feb 2024 11:26:34 GMT

No problem, @Kylecallanan 🙂

James

Re: Re: Content unlock

Owenlloyd03 — Mon, 15 Jul 2024 15:22:13 GMT

I would like to remove content lock

Re: Re: Content unlock

Christopher_G — Mon, 15 Jul 2024 17:09:19 GMT

Hi @Owenlloyd03

Welcome to the community.

Please follow the instructions on our 'How Do I Turn On Parental Controls on My Device?' help page.

Chris

Re: Re: Content unlock

Nath94 — Fri, 01 Nov 2024 12:21:52 GMT

Yes

Re: Re: Content unlock

Katie_B — Fri, 01 Nov 2024 13:16:52 GMT

Hi @Nath94.

Thanks for coming here.

Please visit How do I check or change parental controls? for steps on how to remove content lock.

Katie

Re: Re: Content unlock

James574 — Tue, 12 Nov 2024 13:50:43 GMT

Content unlock

Re: Re: Content unlock

Leanne_T — Tue, 12 Nov 2024 18:34:33 GMT

Hi there @James574

Thanks for coming back to the community 🙂

Our How do I check or change parental controls? page has steps on how to remove content lock.

Hope this helps.

Leanne.

Re: Re: Content unlock

Kaize — Wed, 20 Nov 2024 05:14:49 GMT

Hello! Can you unlock my contents please , I cannot visit the adult website so please unlock my access

Re: Re: Content unlock

7741 — Sun, 15 Dec 2024 17:06:46 GMT

Can you please unlock my phone

Re: Re: Content unlock

Chris_S — Mon, 16 Dec 2024 09:53:21 GMT

Hi @0736774130 If you'd like to change or remove your content lock, you can do that by logging into you My EE app, or your My EE account.

You can find all of the other methods to change your content lock via this link: Content lock

Chris S

Re: Re: Content unlock

Swansea1990 — Mon, 10 Mar 2025 05:50:37 GMT

Can I turn off content control please