topic Re: Re: Content unlock didn't work in Security

Re: Content unlock didn't work

Reci — Wed, 07 Feb 2024 21:42:00 GMT

I have same problem …

Re: Re: Content unlock didn't work

Leanne_T — Thu, 08 Feb 2024 07:36:52 GMT

Thanks for coming here 🙂

Do you have a pay as you go or pay monthly account?

If your account is pay as you go, have you spoken to our pay as you go guides or been into a store to get the content lock removed?

Leanne 🙂

Re: Re: Content unlock didn't work

Reci — Thu, 08 Feb 2024 09:39:33 GMT

My account is Pay monthly and too much time i speak with EE Team to resolve the problem but they can’t resolve, they saying content lock has been removed but not any affect…
iPhone’umdan gönderildi

Re: Re: Content unlock didn't work

Leanne_T — Thu, 08 Feb 2024 09:47:21 GMT

Thanks for coming back to me with the extra details @Reci

Which sites/apps are you unable to access?

Are you able to change the content lock settings in your EE app if you go to Settings > Parental Controls, then change to Adults?

Leanne 🙂

Re: Re: Content unlock didn't work

Reci — Thu, 08 Feb 2024 10:17:33 GMT

Facebook, Whatsapp, Instagram, Snapchat vs..
iPhone’umdan gönderildi

Re: Re: Content unlock didn't work

Leanne_T — Thu, 08 Feb 2024 10:18:53 GMT

Thanks @Reci

Can you try updating your settings in the EE app?

Leanne 🙂

Re: Re: Content unlock didn't work

Reci — Thu, 08 Feb 2024 10:48:29 GMT

I can't change, gives error

Re: Re: Content unlock didn't work

Leanne_T — Thu, 08 Feb 2024 10:51:32 GMT

Thanks for trying @Reci

If this is not working in your EE account, please check the app help section for a message us option, or call us again on 150.

You can also pop into an EE Store with photo ID to get this looked into to see what is needed to update your content lock settings.

Leanne.

Re: Re: Content unlock didn't work

Reci — Thu, 08 Feb 2024 11:03:14 GMT

I went to the EE store yesterday, but they didn't help me, they said I should call again and talk.

Re: Re: Content unlock didn't work

Leanne_T — Thu, 08 Feb 2024 12:01:01 GMT

I am sorry to hear this @Reci

In this case, please try calling us again and the team will be happy to help 🙂

Leanne.