topic Re: Safeguard blocking my website in Security

Safeguard blocking my website

Timpiercer — Sat, 20 Jan 2024 15:52:10 GMT

Safeguard is blocking my website www.piercingsbytim.co.uk for no obvious reason. I've tried emailing and have received no response. Please can I get it unblocked.

Thanks

Tim

Re: Safeguard blocking my website

XRaySpeX — Sat, 20 Jan 2024 18:37:59 GMT

Are you on contract or PAYG?

On Contract: Follow Switching Content Lock OFF or ON .
On PAYG: On PAYG you can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.

Re: Safeguard blocking my website

Timpiercer — Sat, 20 Jan 2024 20:15:53 GMT

Thanks for your reply but it doesn't help me. I'm trying to get my website to not be blocked by safeguard. I need visitors to my website, and safeguard is blocking them from accessing it.

Re: Safeguard blocking my website

XRaySpeX — Sun, 21 Jan 2024 04:29:27 GMT

What is "Safeguard"? What EE imposes on a mobile line was called "Content Lock" but is now "Parental Controls".

Isn't "Safeguard" something Plusnet imposes on fixed BB lines. If so, you should consult PN.

Re: Safeguard blocking my website

Timpiercer — Sun, 21 Jan 2024 08:31:27 GMT

I don't know if it's an even older term, found here - https://www.google.com/url?sa=t&source=web&rct=j&opi=89978449&url=https://www.staidansschool.co.uk/wp-content/uploads/2018/07/EE-Mobile-Parental-Controls.pdf&ved=2ahUKEwjT6qKzh-6DAxWIQEEAHVTfAeEQFnoECCsQAQ&usg=AOvVaw1P_9uL-LXJZ_tCYCDUXw7t

And on the email safeguard@ee.co.uk which is where unnecessarily blocked sites should be removed.

Whatever it's called, I need my website removed from the blocking, as there is nothing explicit on it.

Re: Safeguard blocking my website

XRaySpeX — Sun, 21 Jan 2024 11:42:17 GMT

OK, that indicates that SafeGuard was Orange's equivalent to EE's Content Lock & I've given you the instructions for that. You'll need to call EE to get your site a clean bill of health.