topic Re: Locked out of my FB account 2FA codes not arriving through SMS. Number invalid. in Security

Locked out of my FB account 2FA codes not arriving through SMS. Number invalid.

Babet — Mon, 15 Jan 2024 06:53:58 GMT

I received this message from Facebook and now I can't access my FB account anymore because I can't receive the 2FA codes. Any help would be highly appreciated.

The mobile number -mynumber- has been deactivated for Facebook text messages due to the following reason: the mobile service provider this number was registered with no longer recognizes this number as valid. If you changed your mobile number or switched mobile service providers, please visit Facebook to add your number again.

Thanks,
The Facebook Team

Re: Locked out of my FB account 2FA codes not arriving through SMS. Number invalid.

Northerner — Mon, 15 Jan 2024 07:31:47 GMT

Hi @Babet

Are you sure this is a genuine message/email.

Have you tried logging into Facebook.

I would add you should use an authentication app for two stage authentication over text messages.

Thanks

Re: Locked out of my FB account 2FA codes not arriving through SMS. Number invalid.

Babet — Mon, 15 Jan 2024 08:45:58 GMT

Hi!,

Unfortunately very real, I have been completely locked out of FB and 2FA doesn't come through. I was initially with Plusnet, they sort of forced their customers to sign up with EE, they weren't providing mobile service anymore and EE was the solution provided. So I did...now the 2FA doesn't come through anymore and everything is gridlocked from trying ever solution I could think of 500 times..

Re: Locked out of my FB account 2FA codes not arriving through SMS. Number invalid.

Babet — Mon, 15 Jan 2024 08:49:08 GMT

I appreciate the recommendation for an authenticator app, it's a little late for that now unfortunately...If I try to send a txt message I get an EE Error 0 fault. Not sure if that clears anything up

Re: Locked out of my FB account 2FA codes not arriving through SMS. Number invalid.

Leanne_T — Mon, 15 Jan 2024 10:50:29 GMT

Hi @Babet

Thanks for coming to the community.

How long ago did your number transfer to EE?

Can you make calls?

Leanne 🙂

Re: Locked out of my FB account 2FA codes not arriving through SMS. Number invalid.

Babet — Tue, 16 Jan 2024 06:29:59 GMT

Hi leanne,

I moved to EE probably a month ago. I can make calls and receive txts from other companies, just FB thinks the number is no longer valid and I don't know how to solve that.

Babet

Re: Locked out of my FB account 2FA codes not arriving through SMS. Number invalid.

Leanne_T — Tue, 16 Jan 2024 10:04:19 GMT

Thanks for coming back to me @Babet

I would suggest calling us on 150 and our tech guides will get this looked into for you.

Let me know how you get on 🙂

Leanne.

Re: Locked out of my FB account 2FA codes not arriving through SMS. Number invalid.

Babet — Tue, 16 Jan 2024 10:08:16 GMT

Hi Leanne,

That's great, i didn't know that was a possibility. Thank you so much!

Re: Locked out of my FB account 2FA codes not arriving through SMS. Number invalid.

Leanne_T — Tue, 16 Jan 2024 10:17:09 GMT

No problem @Babet

Leanne 🙂