topic Re: Re: Remove age restriction and content lock in Security

Re: Remove age restriction and content lock

Osmanm66 — Thu, 21 Dec 2023 02:44:24 GMT

I remove content

Re: Re: Remove age restriction and content lock

Katie_B — Thu, 21 Dec 2023 08:01:53 GMT

Hi @Osmanm66.

Welcome to the community.

Are you a pay as you go or pay monthly customer?

Ways to remove content lock can be found HERE.

Katie

Re: Re: Remove age restriction and content lock

Thomas8241 — Sat, 30 Dec 2023 17:15:26 GMT

Can you remove it on my phone please .

Re: Re: Remove age restriction and content lock

Thomas8241 — Sat, 30 Dec 2023 17:16:02 GMT

Pay as you go.

Re: Re: Remove age restriction and content lock

XRaySpeX — Sun, 31 Dec 2023 04:47:18 GMT

@Thomas8241 : On PAYG you can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.

Re: Re: Remove age restriction and content lock

Kelci — Mon, 22 Jan 2024 07:24:33 GMT

How did you do it

Re: Re: Remove age restriction and content lock

Leanne_T — Mon, 22 Jan 2024 10:02:10 GMT

Hi @Kelci

You can find full details in our How do I turn on parental controls on my device? Help page, on removing content lock.

Leanne.

Re: Re: Remove age restriction and content lock

Pshelton90 — Tue, 20 Feb 2024 19:40:52 GMT

How

Re: Re: Remove age restriction and content lock

Katie_B — Wed, 21 Feb 2024 07:58:14 GMT

Hello @Pshelton90.

Welcome to the community.

You can find information on how to remove content lock HERE.

Katie