topic Re: Is this a scam text please help in Security

Is this a scam text please help

tigertoes0785 — Fri, 18 Nov 2022 20:49:48 GMT

I received a text from EE asking me to click on a link https://discover.ee.co.uk/ XmasAdvent_Calendar/N5x1u4 asking me to simply update my marketing preferences and the chance to win one of thousands of vouchers.

I didn’t click on the link but typed it in on my iPad it asked for my mobile number to verify I was an ee customer, which I did and got a OTP code I entered and it came up with a form asking my name and something else I can’t remember as I panicked and closed the window down. I didn’t want to put my number in again Is this a scam does anyone know I’m 67 years old and am really panicking they will have somehow got into my account now. Can anyone help please and thank you.

Re: Is this a scam text please help

James_B — Sat, 19 Nov 2022 11:38:55 GMT

Hi @tigertoes0785,

Don't worry, that's a genuine message from EE.

James

Re: Is this a scam text please help

HJW5 — Sat, 19 Nov 2022 20:29:42 GMT

I got similar message and had same worry. Perhaps EE could reassure us some other way Instead of sending text messages with links. We have been trained not to click on links!

Re: Is this a scam text please help

tigertoes0785 — Sat, 19 Nov 2022 22:09:45 GMT

Exactly I would not click on the link I went online and it asked for my mobile which I thought well you must know that I did put that in then another form asked for my name etc so I closed it down .

Anne

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[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Re: Is this a scam text please help

viviy — Sun, 20 Nov 2022 11:14:54 GMT

I have had the same message I thought it was genuine and got the OPT code but I then couldnt get back to the screen to enter the code and have now been told that I have had the maximum number of codes so can't finish to enter the giveaway.

How do I finish to enter or who do I need to contact. Can this be done on line

Viv

Re: Is this a scam text please help

James_B — Sun, 20 Nov 2022 11:29:05 GMT

Hi @viviy,

Welcome to the EE Community. 🙂

What is the full error message you see after entering the latest OTP code you received?

James

Re: Is this a scam text please help

Suraya1 — Thu, 14 Dec 2023 11:52:16 GMT

Hi, I had the same issue as Viviy,

" been told that I have had the maximum number of codes so can't finish to enter the giveaway."

How do I complete the process?

This is the message I get on screen: CODE MAX LIMIT REACHED.

Thanks

Re: Is this a scam text please help

Leanne_T — Thu, 14 Dec 2023 13:47:24 GMT

Hi @Suraya1

Did you receive a text and followed the link within the text?

Could you try opening the link in another browser to see if this works for you?

Leanne.

Re: Is this a scam text please help

Suraya1 — Thu, 14 Dec 2023 14:51:50 GMT

Hi, yes, I have tried on both Chrome & Edge - no luck.
Thanks
Suraya

Re: Is this a scam text please help

Leanne_T — Thu, 14 Dec 2023 15:26:04 GMT

Hi @Suraya1

I have sent you a message for some details 🙂

Leanne.

Re: Is this a scam text please help

Suraya1 — Thu, 14 Dec 2023 15:49:52 GMT

How do I reply as a private message please?

Thanks

Suraya

Re: Is this a scam text please help

Leanne_T — Thu, 14 Dec 2023 15:51:30 GMT

Hi @Suraya1

Please go to your messages here and reply to my message I have sent 🙂

Leanne.

Re: Is this a scam text please help

Suraya1 — Thu, 14 Dec 2023 16:40:06 GMT

Hiya - have tried this on both my phone and PC and still getting the message that code max limit reached 😞

Thanks

Re: Is this a scam text please help

Leanne_T — Thu, 14 Dec 2023 16:41:40 GMT

Hi @Suraya1

Can you please try clearing all cookies and cache again now and opening a new web browser after this please?

Leanne.

Re: Is this a scam text please help

Suraya1 — Thu, 14 Dec 2023 16:45:15 GMT

Still no joy! Cleared everything again - same error message.

Re: Is this a scam text please help

Leanne_T — Thu, 14 Dec 2023 17:09:03 GMT

Please check your community messages again please, I have sent you another message @Suraya1

Leanne.