topic Re: Content lock in Security

Content lock

Barakat2208 — Wed, 13 Dec 2023 21:04:34 GMT

I can not remove content lock on my phone

I am over 18y

I called 08000798565 and I have a valid debit card but there is always a technical problem and they can not remove it !

Profile closed — Wed, 13 Dec 2023 22:29:37 GMT

Unfortunately you need a Credit Card to get the Content Lock removed.

Barakat2208 — Thu, 14 Dec 2023 13:24:31 GMT

Can not remove content lock anyway and tried everything

I am over 18 and have a valid debit card

Barakat2208 — Thu, 14 Dec 2023 13:27:30 GMT

They say debit also works !

bristolian — Thu, 14 Dec 2023 13:32:59 GMT

@Barakat2208 wrote:

They say debit also works !

Who is "they" and where is it shown that debit cards are suitable for age verification?

XRaySpeX — Thu, 14 Dec 2023 13:44:46 GMT

@Barakat2208 : Debit cards are no good for this purpose. Kids can have debit cards.

Are you on contract or PAYG?

On Contract: Follow Switching Content Lock OFF or ON .
On PAYG: On PAYG you can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.