topic Content lock in Security

Content lock

Darrenaw — Sun, 26 Nov 2023 21:58:06 GMT

Turn content lock off

Aaronliles1 — Sun, 26 Nov 2023 22:33:41 GMT

I want to remove age restriction on my phone

XRaySpeX — Sun, 26 Nov 2023 22:48:48 GMT

@Darrenaw , @Aaronliles1 : Are you on contract or PAYG?

On Contract: Follow Switching Content Lock OFF or ON .
On PAYG: On PAYG you can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.

Leanne_T — Mon, 27 Nov 2023 08:25:03 GMT

Thanks for coming to the community.

Please see our How Do I Turn On Parental Controls on My Device? | Help | EE Help page for details on removing the content lock.

Leanne.