topic Re: content lock in Security

content lock

Nesamoningas7 — Fri, 27 Jan 2023 02:35:09 GMT

Hello. How can i unlock content lock please? Cannot find anywhere

Re: content lock

Leanne_T — Fri, 27 Jan 2023 08:13:27 GMT

Morning @Nesamoningas7

Thanks for coming here.

Do you have a pay as you go or pay monthly account?

Thanks 🙂

Leanne.

Re: content lock

XRaySpeX — Fri, 27 Jan 2023 11:36:52 GMT

@Nesamoningas7 : Are you on contract or PAYG?

Follow Switching Content Lock OFF or ON if you are on contract.

Re: content lock

Rgg2 — Tue, 14 Feb 2023 10:48:54 GMT

how can I remove context look like I went to the shop and it can't be online, so how

Re: content lock

Leanne_T — Tue, 14 Feb 2023 11:47:12 GMT

Hi @Rgg2

Thanks for coming here.

Do you have a pay as you go or pay monthly account?

Leanne 🙂

Re: content lock

Mutu — Sat, 08 Jul 2023 06:15:22 GMT

Nwnbrbbrnt

Re: content lock

Katie_B — Sat, 08 Jul 2023 06:22:43 GMT

Hello @Mutu.

Are you looking to remove content lock?

Katie

Re: content lock

Jasondean2 — Thu, 26 Oct 2023 05:17:56 GMT

Pay as you go

Re: content lock

James_B — Thu, 26 Oct 2023 06:37:15 GMT

Welcome to the EE Community @Jasondean2 🙂

How can we help?

James

Re: content lock

Honey100 — Fri, 27 Oct 2023 23:24:22 GMT

Pay as u go

Re: content lock

Katie_B — Sat, 28 Oct 2023 06:18:30 GMT

Hi @Honey100.

Are you a pay as you go customer looking to remove content lock?

If yes, please either give us a call or visit your local EE Store with photo ID.

Katie

Re: content lock

Amheys — Wed, 01 Nov 2023 22:38:39 GMT

Yes please

Re: content lock

Leanne_T — Thu, 02 Nov 2023 08:01:42 GMT

Hi @Amheys

Please see our 'How Do I Turn On Parental Controls on My Device?' help page for details on changing your content lock settings 🙂

Leanne.

Re: content lock

Floratuitt — Thu, 16 Nov 2023 22:25:03 GMT

Pay as you go

Re: content lock

XRaySpeX — Thu, 16 Nov 2023 22:28:35 GMT

@Floratuitt : On PAYG you can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.

Re: content lock

SteveTh1 — Fri, 24 Nov 2023 22:02:13 GMT

It doesn't work for me as well, even after adding my card details.

What can I do?

Re: content lock

Katie_B — Sat, 25 Nov 2023 07:23:35 GMT

Hi @SteveTh1.

Are you a pay as you go or pay monthly customer?

Katie

Re: content lock

SteveTh1 — Sat, 25 Nov 2023 16:22:31 GMT

Monthly customer.

But what I don't understand is as soon as I enter my credit card details, it shouldn't ask me to confirm my age again as to prove it, it ask us to add the same details.

Re: content lock

Katie_B — Sun, 26 Nov 2023 08:07:27 GMT

Hi @SteveTh1.

Thanks for confirming.

You can remove content lock by logging in to your EE account under Plans & Subscriptions.

Please keep me updated on how you get on,

Katie

Re: content lock

SteveTh1 — Tue, 28 Nov 2023 15:14:26 GMT

Hello Katie,

For multiple days now, it was written the the service isn't working.