topic A delivery in Orders

A delivery

Debbiemiles — Thu, 12 Nov 2026 17:27:59 GMT

I have had 2 things now delivery from EE through DPD and both times the pin numbers didn't come through because my phone number was wrong. Now im not being funny here EE but I have been with you for years now with the same number but some how as soon as u send it to DPD you get it wrong. Im really really peed off tonight as again DPD have tried to delivery a parcel for my sons game and no pin. So I ring EE to ask what's the problem and again its my NUMBER . So my lovely DPD driver said get hold of EE and i let me know I will pop back... only for bloody EE to change tje date to tomorrow and now I have to wait till tomorrow night to receive my game. Im nothappy at all with this its a joke when I even said to theman on the EE call I can ring the driver and he said i can still haveit tonight if I get the pin which I have now. But thanks to you and your mess up with my number I have to wait till tomorrow its not far and its not on im not happy with EE at all for this 😤

Re: A delivery

Chris_B — Thu, 12 Nov 2026 18:52:00 GMT

@Debbiemiles Download the DPD app and use the same email you use for EE on there you’ll find tracking information with the delivery time slot and the PIN you need to provide.

This is also a public forum not customer support.

Re: A delivery

Christopher_G — Fri, 13 Nov 2026 08:27:33 GMT

Hi @Debbiemiles

Welcome to the community.

I'm really sorry to hear of your experience with this so far. If everything has been updated as it should have been, you'll get the text message for the delivery. I see @Chris_B has given you some brilliant advice here about getting the PIN from the app too. Hopefully, this helps make sure the delivery goes through smoothly today.

Please come back and let us know how it goes.

Chris