topic Re: IPhone in Orders

IPhone

Honey1231 — Tue, 10 Nov 2026 17:07:58 GMT

I ordered the iPhone 18 pro max glacier 256gb last night after 5pm. I have had the thanks for your order email just wondering what the wait times are like due to me not hearing anything back

Re: IPhone

Northerner — Tue, 10 Nov 2026 18:07:35 GMT

Hi @Honey1231

Have you checked EE order tracking: https://ee.co.uk/orders/track-your-order

Thanks

Re: IPhone

Honey1231 — Tue, 10 Nov 2026 18:14:28 GMT

Hi yes I’ve checked that it’s not showing anything
Sent from my iPhone

Re: IPhone

Honey1231 — Tue, 10 Nov 2026 18:15:06 GMT

Yes I’ve. He led that but nothing came up it said the reference number was wrong but it was correct and I have used the email that I use to complete the order

Re: IPhone

Rach_H — Wed, 11 Nov 2026 08:21:05 GMT

Hi @Honey1231,

Welcome to the Community!

We would expect this to be dispatched within 3 days so your new phone should be with you soon.

Rach

Re: IPhone

Honey1231 — Wed, 11 Nov 2026 08:48:47 GMT

Great thank you when do you think I’ll hear something.

Re: IPhone

Rach_H — Wed, 11 Nov 2026 09:02:01 GMT

You'll likely hear from DPD the night before your delivery is due @Honey1231.

Rach

Re: IPhone

Honey1231 — Wed, 11 Nov 2026 09:15:18 GMT

Thank you was just worrying because I haven’t heard anything since I placed the order on the 9th only got the thanks for your order email

Re: IPhone

Rach_H — Wed, 11 Nov 2026 09:21:30 GMT

It may be that the team hadn't processed your order @Honey1231, but if you are still worried then you can reach out to our team, and they'll be happy to check your order.

Rach