topic Order update in Orders

Order update

Natiepop — Tue, 27 Oct 2026 17:19:46 GMT

Hello, I recently ordered a new phone in store over a week ago but the tracker is still sitting at order placed. I really need this phone but nothing has moved!

Re: Order update

Leanne_T — Wed, 28 Oct 2026 08:40:09 GMT

Morning @Natiepop

Thanks for posting on the community.

Once the store have your order ready for collection they will get in touch to let you know.

Which model phone, including memory size and colour did you order?

Speak soon 🙂

Leanne.

Re: Order update

Natiepop — Wed, 28 Oct 2026 09:08:53 GMT

Thank you for the reply. I ordered the Samsung galaxy s26 FE 256GB in pistachio.

How long does a normal order take as this is now into 8 days & ive not heard anything.

Thank you 🙂

Re: Order update

Leanne_T — Wed, 28 Oct 2026 09:15:01 GMT

Thanks for coming to back to me @Natiepop

Our EE Shop online, is showing this model device as 'Usually dispatched within 7 days'. If you would like an update on your order, please get in touch with the store and they can check this for you.

Leanne.