topic Re: iPhone 18 Pro Max in Orders

iPhone 18 Pro Max

LukeyBach — Sun, 18 Oct 2026 08:20:07 GMT

I ordered the new iPhone 18 Pro Max on the 13th of October. I’ve had a confirmation email, an order number, but it still says awaiting dispatch. Does anyone know anything about order delays or whatever else is happening.

Thank you

Re: iPhone 18 Pro Max

Lesley_W — Sun, 18 Oct 2026 10:25:30 GMT

Hi @LukeyBach

Thanks for coming to our community.

Your phone will be on back order as there are wait times for the Pro Max range.

The expected wait time should have been made clear at point of order, but if you are unsure, let me know the colour and size you ordered and I can check that for you.

Lesley

Re: iPhone 18 Pro Max

LukeyBach — Sun, 18 Oct 2026 14:16:06 GMT

256GB Glacier

Re: iPhone 18 Pro Max

Leanne_T — Mon, 19 Oct 2026 07:13:54 GMT

Hi @LukeyBach

For an iPhone 18 Pro Max 256GB Glacier ordered on 13th Oct, the expected dispatch is within 21 days of your order.

Once your device has been dispatched, the courier will be in touch with tracking details for the delivery.

Leanne.

Re: iPhone 18 Pro Max

Kyle4646 — Mon, 19 Oct 2026 23:45:52 GMT

You could be waiting a while I ordered mine on the 5th October and still hasn’t been dispatched, mine is the black 256gb and nothing yet, I wasn’t even told there was a delay on the day I ordered it

Re: iPhone 18 Pro Max

loisbrady91 — Sun, 25 Oct 2026 13:30:46 GMT

I ordered on 1st Oct and still no updates. There isn’t even an estimated date range. Really poor customer service.

Re: iPhone 18 Pro Max

Kyle4646 — Sun, 25 Oct 2026 13:38:41 GMT

Stupid isn’t it they didn’t tell me on the day of purchase that there was a delay I’ve had no update what so ever, and when I spoke to them to possibly cancel the order and just take a 17 pro max they said that could take up to 2-3 weeks as would have to wait for the order to be cancelled on there side, so can’t even get a 17 at the moment

Re: iPhone 18 Pro Max

NigelWebster — Mon, 26 Oct 2026 12:52:23 GMT

Good Afternoon,

I upgraded my phone to the iPhone 18 pro max in burgundy 256GB on the 15th of this month and was given over 28 days for it to come. However now when I checked if I added another device I would get it in 14 days. Does this mean it would come sooner now or am I having to wait 28 days for this device

Re: iPhone 18 Pro Max

Si571 — Mon, 26 Oct 2026 13:26:22 GMT

Ordered my iPhone 18Pro Max 256mb in purple on the 2nd October and all I keep getting from EE is that my order is on track! Nobody giving any actual accurate information, so that 4 weeks this week and still nothing 😡

Re: iPhone 18 Pro Max

Alex_H — Mon, 26 Oct 2026 17:34:06 GMT

Hi @NigelWebster,

Thanks for visiting the EE Community

Yes older orders will be fulfilled before new ones and today on that model new orders were expected to be dispatched within 14 days briefly and then updated to 21 days. Though these dispatch times are guidance and not guaranteed.

It is best to keep an eye on your order either using the order tracker online or by logging into your online account and going to the orders section. The tracker should be able to keep you up to date on any changes with your order.

Alex

Re: iPhone 18 Pro Max

mcolg2026 — Mon, 26 Oct 2026 23:42:59 GMT

Can I ask has your app set up the billing for sim and device. Like I haven’t received anything yet and my bill due to come out on 3rd and 4th of Nov. Just wondering if you in same position

Re: iPhone 18 Pro Max

Kyle4646 — Mon, 26 Oct 2026 23:45:29 GMT

Yeah they set it up but when i contacted them they explained that nothing will come out and if it did they will fix the issue

Re: iPhone 18 Pro Max

NigelWebster — Tue, 27 Oct 2026 13:15:14 GMT

Heya

I ordered my two days after you it’s honestly just a waiting game I never thought I would have 4 weeks for a phone, It is what it is just EE are backlogged with so many Orders even apple don’t have stock at the moment for the iPhone Pro Max in any colour. It says on their app if you order it to be delivered it would come around November 10th till November 15th I think. So it’s just a waiting game.

Hope this Helps.

Re: iPhone 18 Pro Max

Independent100 — Tue, 27 Oct 2026 18:21:00 GMT

Hi Leanne,

I’ve been waiting for my order of the IPhone 18 Pro Max (Burgundy) since the 4th of October. Do you have any ideas when it will arrive? It’s almost been a month and the EE find my order has been no help as it isn’t even giving me an estimated time on top of my already delayed order. Please let me know if you have any rough time frames as to when I will be receiving my order.

Thank you.

Re: iPhone 18 Pro Max

Si571 — Tue, 27 Oct 2026 19:04:30 GMT

EE have got ZERO idea when the new iPhones are due in. I’m four weeks in waiting for them to supply my new phone, thankfully I’m not in contract with them, and never will be. But Apple are just as much to blame putting a new product on the market and having nowt in stock!

Re: iPhone 18 Pro Max

MegC1 — Tue, 27 Oct 2026 19:44:51 GMT

Hey guys,

I’ve had a recent update on my order, just wondering if anyone has had the same and if they have could you let me know how long it took for the order to be delivered or another update from EE on date etc