topic Re: iPhone Duo in Orders

iPhone Duo

Dunk1992 — Tue, 20 Oct 2026 17:50:30 GMT

I placed my order on the 16th, got my confirmation email with order number at 13.19pm. However still no expected date on my tracking page. Anyone else with this issue? Does this mean I was too late to receive it on launch day?

Re: iPhone Duo

Gaz-1 — Tue, 20 Oct 2026 18:52:41 GMT

You’ll get it when DPD sends you a text message. Hope this helps.

Re: iPhone Duo

Dunk1992 — Tue, 20 Oct 2026 19:11:55 GMT

So I’ll be in the dark until I get this off DPD?

How come it says my order is on track if they don’t know when I’ll receive the handset?

Re: iPhone Duo

Northerner — Tue, 20 Oct 2026 19:25:46 GMT

Hi @Dunk1992

14 to 28 days I would expect.

Thanks

Re: iPhone Duo

Dunk1992 — Tue, 20 Oct 2026 19:31:31 GMT

I was hoping I was quick enough for launch day with getting my order in that early 🫣

its just a waiting game I suppose. Surely I should receive some sort of update from EE at some point?

Re: iPhone Duo

nizzy_dy1 — Tue, 20 Oct 2026 19:51:40 GMT

If you ordered on launch day and a 256 within the first hour, you should expect a flurry of texts on Wed/Thurs

Re: iPhone Duo

saaansj26 — Tue, 20 Oct 2026 22:59:26 GMT

My tracking doesn’t even exist anymore?

Re: iPhone Duo

Amirchaudhary — Wed, 21 Oct 2026 07:51:51 GMT

Don’t worry mate the system was down haha up and running again now !

Re: iPhone Duo

Norton955 — Wed, 21 Oct 2026 17:42:38 GMT

I have now received text from DPD and email about collecting my Phone on Friday! I ordered at 13:07pm upgrade

Re: iPhone Duo

wally8786 — Wed, 21 Oct 2026 18:45:57 GMT

I ordered mine at 13:01 and had email confirmation at 13.02 but collection was available only delivery but no update since

Re: iPhone Duo

Dunk1992 — Wed, 21 Oct 2026 19:24:18 GMT

Still no update from my order. Tracking still the same. Hopefully will know more tomorrow

Re: iPhone Duo

wally8786 — Wed, 21 Oct 2026 19:38:05 GMT

Yes same spoke to ee they said its on track for delivery on launch day some people are receiving dpd delivery which are for in store but home delivery might be tomorrow he said there shouldn’t be a reason why not as the order came through at 13:01 on there side everything is ok says Pending as there no actual stock yet and not been allocated but he said by tomorrow as its on a next day delivery allocation on my account, i just said ok aslong as it fine as the wait now is next year so not waiting that long