topic Re: iPhone duo preorder in Orders

iPhone duo preorder

Andry95apple — Mon, 19 Oct 2026 15:18:18 GMT

Hi, basically on Friday around 2:00 pm I’ve preordered an iPhone duo star white 1 TB paid in full NO CONTRACT my tracking number start with EE- so into the app says “DPD Usually dispatched within 14 days“ however on the confirmation e mail says: “ Available to order. Expect despatch in more than 28 days“ while when I was purchasing was “ available on launch day” what happened in between? When should I have to expect the delivery? @Alex_H thank you

Re: iPhone duo preorder

Ditdotuk — Mon, 19 Oct 2026 16:45:22 GMT

I know it’s disgraceful, hopefully can sort this out

Re: iPhone duo preorder

Andry95apple — Mon, 19 Oct 2026 17:32:42 GMT

It’s quite frustrating because some people got pushed back while they were first in the queue and some other literally made the preorder at 3:30pm and they will get it on the 23 launch day

Re: iPhone duo preorder

Chris_B — Mon, 19 Oct 2026 17:53:51 GMT

@Ditdotuk You’ll receive a tracking number once a device is allocated to you. You’ll not get this until the day before dispatch.

Re: iPhone duo preorder

Katie_J — Mon, 19 Oct 2026 17:58:00 GMT

Hi @Andry95apple.

Thanks for coming here.

Did you place your order over the phone?

At the time of your order the current timescale was to expect despatch within 21 days.

Once your order begins to progress you will receive updates and further delivery information.

Katie

Re: iPhone duo preorder

Ditdotuk — Mon, 19 Oct 2026 18:23:24 GMT

Thank you. But I ordered at 13:08 and I’m told >28 days…. Wow!!

Re: iPhone duo preorder

Raven52 — Mon, 19 Oct 2026 18:30:17 GMT

Hi @Katie_J

what is my situation, I ordered the Midnight Sky 256gb, with confirmation email and ord arriving at 13:30. The order was placed over the phone.

Re: iPhone duo preorder

Andry95apple — Mon, 19 Oct 2026 19:30:16 GMT

Hi there 🙂 thank you for replying to me, actually I placed my order online, just one click paid and that was all, however email says in 28 days and on the app dispatching in 14 🤷‍♂️😵‍💫😵‍💫😵‍💫

Re: iPhone duo preorder

Chris_S — Tue, 20 Oct 2026 07:46:58 GMT

Hi @Raven52,

I can certainly check our stock page and give you an estimated delivery time.

What date did you order your phone please?

Chris S

Re: iPhone duo preorder

ProtocolDD — Tue, 20 Oct 2026 09:03:19 GMT

Hi Chris,

I wonder if you’d be kind enough to confirm a couple of things as there have unfortunately been some inconsistent responses both on here and by the customer services reps:

1. What the ‘cut off’ order time was to receive the Duo on launch day (appreciate this might vary slightly depending on colour/ storage options).

2. Where the original online order resulted in an xko order number, and then had to be confirmed the following day resulting in a changed order number (starting 006) which date / time will be used to determine dispatch date?

3. What would be the estimated delivery date for an order made today?

Thank you in anticipation.

Re: iPhone duo preorder

Chris_S — Tue, 20 Oct 2026 11:43:54 GMT

Hi @ProtocolDD,

The delivery times for phones that were pre-ordered would have depended on what memory size and colour option you went for.

Could you tell me a bit more about your second point please? Do you mean that you changed the order the day after an order was placed?

I can certainly let you know what the wait time would be if you placed an order today.

Which memory size and colour would you want to order?

Re: iPhone duo preorder

ProtocolDD — Tue, 20 Oct 2026 11:53:30 GMT

Hi @Chris_S

Thanks for responding - I’m specifically interested in the 512Gb in Night Sky.

I ordered online on 16th and received an xko number and confirmation within a few minutes, however was contacted on 17th and was told there was a ‘problem’ (although they couldn’t tell me what the problem was) and then they tried to upsell me broadband or change to a different plan. I stated I wanted to continue with my original order, but then had to go through all the confirmation and ts and cs again, and was then issued a different order number, with a different delivery estimate. So I didn’t change the order, but I’m concerned that despite this the order was changed by the customer services person and that the new order will dictate my dispatch date. I’m therefore trying to establish whether the xko order number or the new 006 order number will be used (as I strongly suspect that this will dictate whether I receive the device on launch day as originally told).

Thanks.

Re: iPhone duo preorder

Raven52 — Tue, 20 Oct 2026 12:05:25 GMT

Hi Chris, I ordered 16th and got my confirmation email at 13:30 for a Midnight Sky 256gb model.

thanks for your help

Re: iPhone duo preorder

Andry95apple — Tue, 20 Oct 2026 12:19:29 GMT

Hey Chris I’ve purchased an iPhone duo star white 1TB paid in full and free of any contract, my email says expect delivery in more than 28 days but on EE app says usually dispatched within 14 days.

my tracking number start with EE-

can Iplease have some specific delivery time range about it? Thank you so much in advance 🙏🙏🙏

Re: iPhone duo preorder

Andry95apple — Tue, 20 Oct 2026 12:21:15 GMT

@Chris_S ps I’ve made the pre order on Friday around 2 pm

Re: iPhone duo preorder

Gaz-1 — Tue, 20 Oct 2026 18:58:58 GMT

If you took a contract my mate says you would be further up the pecking order. Strange if you ask me 🤷🏻‍♂️

Re: iPhone duo preorder

Andry95apple — Tue, 20 Oct 2026 23:13:49 GMT

I don’t know what to say to be honest

Re: iPhone duo preorder

ProtocolDD — Wed, 21 Oct 2026 13:11:52 GMT

Hi @Chris_S ,

Sorry to chase but I wondered whether you were able to advise on this please. For reference (to save you looking back through the whole thread!) the questions were:

1. What the ‘cut off’ order time was to receive the Duo on launch day (update: specifically for a Night Sky 512Gb).

3. What would be the estimated delivery date for an order made now (again, for Night Sky 512Gb)?

Thanks again, as I appreciate you being inundated with questions!

Re: iPhone duo preorder

shiori1 — Wed, 21 Oct 2026 13:47:53 GMT

A chat agent showed me a screenshot of their internal system and it showed:

Ordered before 1.55pm = launch day delivery
Ordered before 5:20pm = delivery within 21 days of launch
Ordered after 5:20pm = delivery is 28+ days

Re: iPhone duo preorder

Raven52 — Wed, 21 Oct 2026 14:17:51 GMT

This info would be very specific to a colour and size spec