topic Order tracking is down in Orders

Order tracking is down

Gaz-1 — Tue, 20 Oct 2026 21:05:12 GMT

I just tried to track an order but it seems order tracking is down. Anyone having that issue?

Re: Order tracking is down

Rach_H — Wed, 21 Oct 2026 08:24:46 GMT

Thanks for coming to the Community!

I'm sorry to hear you're having trouble tracking your order. Could you let me know what you've ordered, including memory size and colour, and I can take a look into the delivery timescales?

Rach

Re: Order tracking is down

Jordan_96 — Wed, 21 Oct 2026 08:29:22 GMT

Ordered the IPhone 18 Pro Burgundy 256GB on 14/10. Just wondering on estimated times

Re: Order tracking is down

Rach_H — Wed, 21 Oct 2026 09:33:49 GMT

We would expect this to be shipped within 1-3 days, so we would expect this to be with you by now @Jordan_96. If you've not heard anything then I'd recommend reaching out to our team, so they can take a look into what is happening.

Rach

Re: Order tracking is down

Essexholly83 — Wed, 21 Oct 2026 21:32:42 GMT

Same as mine put all my details in and doesn’t show anything of any order I have placed ???

Re: Order tracking is down

Katie_J — Thu, 22 Oct 2026 12:33:28 GMT

Hi @Essexholly83.

Welcome back to the community.

I'm sorry to hear you are unable to track your order.

What phone did you order?

Speak soon,

Katie