topic Re: MacBook neo in Orders

MacBook neo

Rehan71 — Fri, 18 Sep 2026 21:07:11 GMT

Hi, I'm hoping someone from EE can help with my MacBook Neo order.

I ordered an Apple MacBook Neo 13-inch, 256GB in Indigo on 14 September on finance. When I ordered, the estimated dispatch time showed more than 28 days.

The website for the exact same Indigo 256GB model has since changed from more than 28 days → 14 days → 7 days.

Today (18 September), I also received an email saying "Thanks for your order. We're getting it ready for you."

Could someone from EE please clarify what stage my order is currently at, and whether this email means my order has been allocated stock/is being prepared for dispatch? Also, with the current website estimate now showing 7 days, is there any indication when my existing order will be dispatched.

Re: MacBook neo

Chris_B — Fri, 18 Sep 2026 21:15:39 GMT

@Rehan71 This isn’t customer support we don’t know who you are as this is a public forum. There is no account access from here. You need to call customer support.

Re: MacBook neo

Rehan71 — Sun, 20 Sep 2026 21:54:39 GMT

What does this mean from an email I received

Thanks for your order. We're getting it ready for you.

Thanks

Re: MacBook neo

Michael_D — Mon, 21 Sep 2026 08:37:21 GMT

Hi @Rehan71

Thanks for coming to the community.

That email would normally be good news, as it means that your order is being prepared.

Keep an eye out for a further update to let you know when it is on the way and when it will be delivered.

Michael

Re: MacBook neo

Rehan71 — Mon, 21 Sep 2026 10:46:07 GMT

Yeah I think it's good because now the shops saying

Usually dispatched within 3 days

So if I've got an order from the 13th September and have received the getting it ready email then that that's a good sign.

Re: MacBook neo

Rehan71 — Mon, 21 Sep 2026 12:31:42 GMT

Does anyone know how long ee would take to dispatch an order

My order says preparing to dispatch

Thanks

Re: MacBook neo

Leanne_T — Mon, 21 Sep 2026 15:03:59 GMT

Hi @Rehan71

As @Michael_D has advised, you will get another update to let you know when your order is on the way and tracking details from the courier to let you know when this will be delivered.

Leanne.

Re: MacBook neo

Ms212 — Sun, 04 Oct 2026 11:47:31 GMT

I wouldn’t expect anything anytime soon, those emails mean nothing.

I ordered on the 15th of August & I’m still waiting for my delivery. I have had the ‘Thanks for your order. We're getting it ready for you.’ emails 1-2 times per week since ordering.

I called EE on Friday & they said they are still waiting for stock & orders will be sent out in the order that people placed the orders but they can’t tell me when I will receive mine. Just said at the very earliest end of October but could be after that!

I keep seeing the EE support team replying with the same thing, saying it’s good news. Why can’t they just look into it properly!