https://community.ee.co.uk/t5/Orders/I-have-paid-30-upfront-for-the-iPhone-18-pro-max-and-you-have/m-p/1643969#M93995 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/5062764">@Jessb1193</a></SPAN> Welcome to the EE Community<BR /><BR />Sorry to hear your application was declined.&nbsp;<BR /><BR />The upfront payment you made at the time of your order was only a pre-authorisation for the payment, which is held as "pending" with your bank.&nbsp;<BR /><BR />As your application has not been successful we will not take the payment, so your bank/card issuer will automatically release the Pending Payment back to your account. They usually do this after 10 working days.&nbsp;<BR /><BR />Our care team will not be able to ask your bank to release it any quicker than their standard timescales, as this is set by your bank/card issuer only.&nbsp;<BR /><BR />Ali&nbsp;</P> Sun, 04 Oct 2026 07:57:43 GMT Ali_A 2026-10-04T07:57:43Z https://community.ee.co.uk/t5/Orders/I-have-paid-30-upfront-for-the-iPhone-18-pro-max-and-you-have/m-p/1643949#M93994 <P>Hello&nbsp;</P> <P>I’ve just applied for the iPhone 18 pro max it’s taken my money for the upfront cost then saying it hasn’t worked?&nbsp;<BR /><BR /></P> <P>&nbsp;</P> Sun, 04 Oct 2026 07:54:02 GMT https://community.ee.co.uk/t5/Orders/I-have-paid-30-upfront-for-the-iPhone-18-pro-max-and-you-have/m-p/1643949#M93994 Jessb1193 2026-10-04T07:54:02Z https://community.ee.co.uk/t5/Orders/I-have-paid-30-upfront-for-the-iPhone-18-pro-max-and-you-have/m-p/1643969#M93995 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/5062764">@Jessb1193</a></SPAN> Welcome to the EE Community<BR /><BR />Sorry to hear your application was declined.&nbsp;<BR /><BR />The upfront payment you made at the time of your order was only a pre-authorisation for the payment, which is held as "pending" with your bank.&nbsp;<BR /><BR />As your application has not been successful we will not take the payment, so your bank/card issuer will automatically release the Pending Payment back to your account. They usually do this after 10 working days.&nbsp;<BR /><BR />Our care team will not be able to ask your bank to release it any quicker than their standard timescales, as this is set by your bank/card issuer only.&nbsp;<BR /><BR />Ali&nbsp;</P> Sun, 04 Oct 2026 07:57:43 GMT https://community.ee.co.uk/t5/Orders/I-have-paid-30-upfront-for-the-iPhone-18-pro-max-and-you-have/m-p/1643969#M93995 Ali_A 2026-10-04T07:57:43Z