topic Cancel an eSIM Order in Orders

Cancel an eSIM Order

HGG3 — Thu, 01 Oct 2026 15:56:06 GMT

I ordered an eSim for travel in the UK. Though I received confirmation of my order on the EE website, I have not received an email with the activation code.

The EE website seems to be set up for UK users because it requires a UK postal code and/or a mobile number before it accepts email messages. I have to contact EE by email because I live in Canada and it is too expensive to make a phone call.

How do I contact EE by email?

HGG3

Re: Cancel an eSIM Order

XRaySpeX — Thu, 01 Oct 2026 16:04:50 GMT

EE provides no email contact & accepts no email msgs.

Re: Cancel an eSIM Order

HGG3 — Thu, 01 Oct 2026 16:46:13 GMT

Thanks for confirming what I expected. I will wait till arrival in London to phone EE and cancel the purchase.

HGG3

Re: Cancel an eSIM Order

XRaySpeX — Thu, 01 Oct 2026 17:16:21 GMT

Hope that will be within 14 days. Under UK law that's what you get as a cooling-off period to cancel FoC.

Re: Cancel an eSIM Order

Michael_D — Fri, 02 Oct 2026 07:22:23 GMT

Hi @HGG3,

It is worth checking the junk/spam folder in your email in case the activation has gone into there, and open the EE app for more.

If you still are unable to activate the eSIM, you have 90 days to cancel it from the purchase date if there is no usage, and you can do this by logging in to your account through the EE website.

You can also read more on our Travel eSIM page.

Michael