topic Re: Scam guard in Orders

Scam guard

Bambi1995 — Wed, 30 Sep 2026 19:20:59 GMT

Good evening,

During a conversation with customer service a month ago, I strongly requested and emphasized the need to activate the scam protection feature. Unfortunately, I am still receiving many calls from unknown numbers with no indication of whether they are scams—which was the main thing I wanted.

Re: Scam guard

garybs29 — Wed, 30 Sep 2026 19:14:54 GMT

Remove your account number please, this is a public forum. Some irony in posting private info in that post

Re: Scam guard

Lesley_W — Thu, 01 Oct 2026 09:56:37 GMT

Hi @Bambi1995

Thanks for coming to our community.

Is the scam guard showing active on your EE account when you check the app?

Lesley

Re: Scam guard

Schockwave — Thu, 01 Oct 2026 14:48:26 GMT

@Bambi1995 , have you looked at the phone settings, where you can filter calls? I know this is possible with Apple, not sure whether it is possible with Android.

Also make sure you are registered with telephone preference numbers, I believe it is called, this can stop most unknown numbers, which are spam calls.