topic Re: New order and app in Orders

New order and app

Wurzal84 — Tue, 29 Sep 2026 22:10:10 GMT

seeming I’ve just come to ee as I’ve heard such great things in actually let down I’ve ordered a new phone can’t login on app as it’s down I’ve tired tracking my order and it’s saying can’t detect the order number. Is there something wrong with the app

Re: New order and app

Wurzal84 — Tue, 29 Sep 2026 23:20:24 GMT

I’ve just ordered an iPhone 17 pro max I can’t get on app track my order or anything I ordered it around 10 pm I say can anyone help

Re: New order and app

Christopher_G — Wed, 30 Sep 2026 07:45:58 GMT

Hi @Wurzal84

Welcome to the community and thanks for ordering.

We're sorry for the inconvenience. When we need to run essential maintenance works, we do so at off-peak times when there's less traffic. If you try again this morning, it should work OK for you.

Chris

Re: New order and app

Wurzal84 — Wed, 30 Sep 2026 07:49:45 GMT

To be honest I’ve made the worse decision ever with we at this rate I’ve ordered and I can’t even track my order it’s saying it’s not recognised I try calling I get nothing I don’t know what you do you taken the money but I’ve had no delivery updates or nothing.

Re: New order and app

Peter_W — Wed, 30 Sep 2026 09:39:45 GMT

Good morning, @Wurzal84

Whilst we can't check specific orders via these forums, if you've received an order reference number that's definitely a good sign.

Also what model of phone have you gone for here, including the colour and storage version?

Peter

Re: New order and app

Wurzal84 — Wed, 30 Sep 2026 10:37:34 GMT

iPhone 17 pro max 248

Re: New order and app

Wurzal84 — Wed, 30 Sep 2026 10:37:47 GMT

Sliver sorry as well

Re: New order and app

Peter_W — Wed, 30 Sep 2026 11:14:10 GMT

Thanks @Wurzal84

This model is showing plenty of stock at the moment, so we would usually expect to see this as soon as next day.

As I said above, usually getting a reference number is a good sign, but very occasionally we will need to check over a few additional details before this is pushed through.

If you're struggling to track this via our app and website, I'd recommend giving our team a call, then follow the options towards our billing team.

Once connected to one of our Guides, mention your XK order reference number, and they can help you get this checked our, or if needs be transfer you to a member of our dedicated websales team, too!

Peter

Re: New order and app

Wurzal84 — Wed, 30 Sep 2026 20:05:37 GMT

I’ve ordered a iPhone 17 pro max got order number and everything all paid for out my bank the upfront cost now I’ve just rang up as i still haven’t received a tracking number had no problem with someone earlier finding my account but had to ring back as still had nothing now being told they can’t even find my order! So now I have money out my account with no idea what’s happening as I’m being told my order is there and processing to my order has somehow no where there.

Re: New order and app

Leanne_T — Thu, 01 Oct 2026 08:47:44 GMT

Hi @Wurzal84

I'm really sorry you've had this experience.

Have you tried downloading the DPD app to see if they have any scheduled deliveries for you?

If nothing is showing and you've had no updates today, please try getting back in touch with our customer support team again, to get the order looked into in more detail.

Leanne.