topic Re: iPhone 18 pro max in Orders

iPhone 18 pro max

sgk123 — Sun, 20 Sep 2026 10:23:06 GMT

Hey everyone, it is now Sunday 20th and it looks like my phone still hasn’t been dispatched. Anyone else in the same boat? Thank you

Re: iPhone 18 pro max

Schockwave — Sun, 20 Sep 2026 11:49:18 GMT

Hello @sgk123 ,

Welcome to the community,

Dispatches are not done at the weekend. It will depend how many IPhone 18 pro max EE have received, as they are done on a first come and first serve basis.

What colour and storage size did you order?

You will receive notification on the day before delivery and another one on the day of delivery with a one hour window and a PIN number which you show the delivery driver before receiving your device.

Please make sure that you have the DPD app with same details as EE have to receive any updates.

Re: iPhone 18 pro max

Northerner — Sun, 20 Sep 2026 12:13:28 GMT

Hi @sgk123

You'll need to check EE order tracking but as supplies are limited there is a delay on deliveries which is normally 21 days at the moment.

Thanks

Re: iPhone 18 pro max

nnnmm — Sun, 27 Sep 2026 17:33:46 GMT

I ordered iPhone 18 pro max in burgundy on the 25 th my phone is mashed up I need this new one asap. When will it arrive

Re: iPhone 18 pro max

Schockwave — Mon, 28 Sep 2026 09:32:10 GMT

Hello @nnnmm ,

Welcome to the community,

What size storage size did you order?

You should have been told how long a wait there is.

Re: iPhone 18 pro max

nnnmm — Mon, 28 Sep 2026 17:13:01 GMT

256gb and burgundy. I feel if I don’t get in very soon I have to cancel and
just buy whatever is already same day at a shop.

Re: iPhone 18 pro max

Ritu_D — Tue, 29 Sep 2026 07:21:43 GMT

Good morning @nnnmm

Welcome to the community and thank you for coming back with that information.

I have taken a look at the expected delivery date for the iPhone 18 Pro Max 256gb Burgundy, currently the delivery is expected to be despatched in more than 28 days.

For the exact same model but colour glacier, currently despatch is expected within 1-3 days.

If you would like to cancel your order and re-order a different colour or model with a earlier delivery, please Contact our guides to discuss your options.

Thanks

Ritu

Re: iPhone 18 pro max

nnnmm — Wed, 30 Sep 2026 10:05:00 GMT

Yeh need help with cancelling and reordering

Re: iPhone 18 pro max

Chris_S — Wed, 30 Sep 2026 12:47:31 GMT

Hi @nnnmm,

If you'd like to cancel and reorder another colour or memory size, I'd recommened giving us a call and a guide can help further.

Chris S