topic Re: Re: Warning Fake iPhone Handsets Being Delivered by DPD in Orders

Re: Warning Fake iPhone Handsets Being Delivered by DPD

grahamgallacher — Tue, 18 Mar 2025 07:53:10 GMT

My husband has had an Apple Iphone 16 delivered by DPD. We both didnt want the Iphone and agreed with, what we thought, was EE correspondance, to return the Iphone. So We got a message on Whats app showing a barcode to hand over to the post office, to print out a label to place on our returns parcel. We discovered afterwards that it was a fake address, a scamster, that we have sent the parcel to instead of EE. We were supposed to send this iphone 16 to EE, instead the iphone is getting sent to some scammer in Birmingham. I am really stressed out over this and worried sick about it. What do i do? The police is coming round to see us on Wednesday, today is Tuesday. Can anyone help us on this situation???

Re: Re: Warning Fake iPhone Handsets Being Delivered by DPD

Katie_J — Tue, 18 Mar 2025 08:15:50 GMT

Hello @grahamgallacher.

Thanks for coming here.

I'm so sorry to hear this has happened and will do my best to help.

How did you report your return? did you call?

Speak soon,

Katie

Re: Re: Warning Fake iPhone Handsets Being Delivered by DPD

Lvathompson — Fri, 04 Apr 2025 18:42:58 GMT

Did you have any luck? 🙂 same thing has happened to my husband and EE didn’t uphold the complaint and basically suggested he must have swapped the phone himself?! They didn’t even look into DPD only the image of it being delivered but it wasn’t obvious at the time the package had been tampered with. £2500 to pay for a 24 month contract without a phone. 😩

Re: Re: Warning Fake iPhone Handsets Being Delivered by DPD

Chris_B — Fri, 04 Apr 2025 19:43:35 GMT

@Lvathompson not the same thing at all, the OP got an iPhone but didn’t return it back to EE they fell for what’s app message and returned it to the scammers address.

You didn’t receive a genuine iPhone as the item got swapped out in shipping for a fake.

Re: Re: Warning Fake iPhone Handsets Being Delivered by DPD

Lvathompson — Fri, 04 Apr 2025 19:49:42 GMT

Oh I see I judged based on the name of the post. Thanks

Re: Re: Warning Fake iPhone Handsets Being Delivered by DPD

JD155 — Tue, 06 Jan 2026 01:17:24 GMT

Was this ever resolved? I ordered a Google pixel 10 XL and I've recieved a 1tb iPhone max 17 pro. Luckily I filmed myself opening the package but I have my suspicions it's a fake, EE were shocked I'd be sent such a high end phone as a mistake. I haven't opened the handset due to it not being what I ordered. I really hope it's resolved they are calling me in a few days

Re: Re: Warning Fake iPhone Handsets Being Delivered by DPD

Lvathompson — Tue, 06 Jan 2026 07:27:37 GMT

No unfortunately not. It’s a joke, still stuck paying for it! They just kept saying they sent it and they believe DPD delivered it. They wouldn’t accept the idea that DPD tampered with it, despite me sending them images of cuts in the packaging. We didn’t notice these until after we opened the bag. I would only now ever get a new phone from in a shop rather than have it posted. We hate EE so much now!!

Re: Re: Warning Fake iPhone Handsets Being Delivered by DPD

JD155 — Tue, 06 Jan 2026 08:13:35 GMT

O wow I am shocked that they didn't help you. I'm calling them back today and asking them to block the Google phone they supposedly sent to me. Only reason I ordered online was due to convenience. I already have a crime number and it sounds like this scam has been going on before 2023

Re: Re: Warning Fake iPhone Handsets Being Delivered by DPD

Leanne_T — Tue, 06 Jan 2026 11:55:25 GMT

Hi @JD155

You've done the right thing reporting this to our customer care guides. They will have opened an investigation and will get back to you with the outcome. If this is not resolved when the team get back to you, you can request to open a complaint or fill in the complaint form online and a dedicated team will get back to you once it has been looked into.

Full details on our complaints process can be found in the EE Complaints Code of Practice.

Leanne.

Re: Re: Warning Fake iPhone Handsets Being Delivered by DPD

Mel1944 — Tue, 29 Sep 2026 23:15:27 GMT

Be careful i have been ripped off by these received iPhone 16 pro in April 2025 just found out it’s a fake got a plastic bk had nothing but problems with it from beginning never did i think it was fake i only found out 1 month ago so not sure where i stand now anyone else had this happen and is they anything i can do about it as im still having to pay for it thanks John

Re: Re: Warning Fake iPhone Handsets Being Delivered by DPD

Mel1944 — Tue, 29 Sep 2026 23:20:43 GMT

what’s a fake plan look like cos I’m sure mine is fake

Re: Re: Warning Fake iPhone Handsets Being Delivered by DPD

Mel1944 — Tue, 29 Sep 2026 23:34:55 GMT

I got iPhone 16 pro bk in April 25 I’ve just recently found out it’s a fake it has got a plastic back I’m really not sure where I stand with it now I’m gutted as I’m still paying for it got 18 months left any advice thanks

Re: Re: Warning Fake iPhone Handsets Being Delivered by DPD

Chris_S — Wed, 30 Sep 2026 07:21:44 GMT

Hi @Mel1944

If you genuinely believe the phone isn't a genuine iPhone 16 Pro, the first thing I'd do is gather as much evidence as possible.

Check the serial number via Settings > General > About and verify it with Apple directly at https://checkcoverage.apple.com.

Did you purchase your device directly with us or through a third party?

Chris S

Re: Re: Warning Fake iPhone Handsets Being Delivered by DPD

Mel1944 — Wed, 30 Sep 2026 13:49:00 GMT

It was delivered by dad but I was not happy with first hand set so I was told dpd would collect and replace with a new one was very ill at the time so didn’t think nothing of it when did were ment to collect I got message saying the had attempted delivery but got no answer I was sat waiting for it so no way did they come to my door I then waited two days for delivery but again thought nothing of it until a month ago my friend shown my his it’s was completely different the wight everything the back was mate if glad the camera was far better than my camera I’m just sure what to do as it’s other a year ago now and I’m still got 2 years left to pay for it it’s costing me £59 of pound a month I’m proper sick and seeking legal advice at the moment we at useless the won’t take know responsibility for this so buyers be were pls

Re: Re: Warning Fake iPhone Handsets Being Delivered by DPD

Christopher_G — Wed, 30 Sep 2026 16:14:46 GMT

Hi @Mel1944

I recommend following @Chris_S' advice to check if it's genuine. If you contact our mobile care team, they'll be able to check everything from our side, and raise an investigation if needed too.

Keep us updated with what happens please.

Chris

Re: Re: Warning Fake iPhone Handsets Being Delivered by DPD

Mel1944 — Thu, 01 Oct 2026 04:09:01 GMT

Can u advise me on what steps I can take pls its definitely fake it hot plastic back and it dos what it wants in settings like some other person can access sur ton things in it thanks John
Sent from my iPhone

Re: Re: Warning Fake iPhone Handsets Being Delivered by DPD

Christopher_G — Thu, 01 Oct 2026 09:30:33 GMT

OK, thanks @Mel1944

You need to contact our mobile care team. They'll be able to check everything from our side, and raise an investigation, if needed.

You can find our contact information here on our get in touch help page.

I hope you get sorted. Let us know what happens please.

Chris

Re: Re: Warning Fake iPhone Handsets Being Delivered by DPD

PeterG17 — Wed, 07 Oct 2026 20:14:55 GMT

Seems like after couple of years this scam is back…

Received phone with DPD, and found out it was a fake iPhone 18pro max instead of a proper 18pro…

EE is going to get back to me, but definitely will be ringing the police tomorrow…

Re: Re: Warning Fake iPhone Handsets Being Delivered by DPD

PeterG17 — Wed, 07 Oct 2026 20:37:58 GMT

Hi, has this been sorted?
just in the same boat…

DPD delivered a fake iPhone, Gloucestershire area

reported toEE, will do the same to the police tomorrow

regards

Re: Re: Warning Fake iPhone Handsets Being Delivered by DPD

Leanne_T — Thu, 08 Oct 2026 11:30:28 GMT

Hi there @PeterG17

You've done the right thing reporting this to our customer support guides. They will complete a full investigation at our end and contact you with updates.

Please let us know how you get on.

Leanne.