topic Re: Order wrongly flagged as fraud in Orders

Order wrongly flagged as fraud

Mw22222 — Wed, 23 Sep 2026 17:19:26 GMT

I placed an order for a handset. Accepted fine. Made two additional orders which were flagged as fraud but instead of cancelling the 2 additional they cancelled the original but still sent it so I need help getting it sorted out please

Re: Order wrongly flagged as fraud

Mw22222 — Wed, 23 Sep 2026 17:25:01 GMT

Please can console compact me urgent re a wrongly flagged for fraud order

Re: Order wrongly flagged as fraud

Michael_D — Thu, 24 Sep 2026 07:14:18 GMT

Hi @Mw22222

Welcome to the community.

We don't have access to your account or orders here on the community, so we're not able to help you here.

If you give our customer service guides a call, they will be able to bring up the account and discuss this further with you.

Michael